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    Customer Success Specialist - Minneapolis, United States - VuMedi

    VuMedi
    VuMedi Minneapolis, United States

    1 week ago

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    Description
    Job

    Description Job Description About The Role:

    VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners.

    The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and effectively and ensuring customer programs exceed customer expectations with VuMedi.

    We expect the CSS to learn our internal admin system to launch programs, ensure programs deliver the best results and provide our CS team with high quality materials for presentation to clients.


    What You'll Do:
    Lead the development and execution of VuMedi's customer programsBe the liaison to the client on development and execution of customer campaigns, tracking to deadlines and providing status updates to customers in the form of meetings and/or emailManage customer projects with a sense of accountability and urgencyAttend and document details of assigned customer meetings; lead conversations around project milestones and timelines, data integration and product capabilitiesMaintain detailed CRM records to document customer status and updatesUpload and publish content onto the VuMedi platform based on the requirements provided by the customerTrack and analyze viewership data using Admin and Tableau , taking action based off program analysisSupport customer reporting and develop meeting materials including Quarterly Business Reviews ('QBRs')

    Be a Subject Matter Expert for the customer on all technical aspects of the VuMedi platform including product capabilities and data integration specificationsCollaborate with internal teams to ensure customer requirements and goals are metHow you can do more than account management:
    Identify and test approaches to make VuMedi's delivery methodologies more efficient and productiveProvide product input based on customer feedbackDrive community traffic by advocating industry trends to the education teamHelp promote a great culture

    About You:
    You have superior time management skills and experience managing complex projects with multiple deliverables and key stakeholdersYou are detail-oriented and understand the importance of thorough documentationYou have excellent analytical skills and the ability to understand complex dataYou are technically-savvy, understand data integration and enjoy learning new systemsYou are eager to learn about the evolving healthcare trends and proactive in finding creative ways to deliver solutions to customersYou are empathetic to customers' needs and care deeply about helping them achieve their goalsYou are a self-starter; You are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to successQualifications:3+ years customer success or account management experienceExcellent verbal and written communication skills

    Additional Desirable Experience:
    Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketingExperience with Tableau, Jira, Workfront, Salesforce or other similar CRM toolsProject and/or Campaign management experienceExperience analyzing dataWhy Work at VuMedi:Career changing opportunity to help build a healthcare start-up with an exponentially growing viewershipMake a direct impact on the growth of the companyBe a part of a company that is beloved by doctors and improves patient care every dayLearn more about VuMedi#J-18808-Ljbffr
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