- Lead the development and execution of VuMedi's customer programs
- Be the liaison to the client on development and execution of customer campaigns, tracking to deadlines and providing status updates to customers in the form of meetings and/or email
- Manage customer projects with a sense of accountability and urgency
- Attend and document details of assigned customer meetings; lead conversations around project milestones and timelines, data integration and product capabilities
- Maintain detailed CRM records to document customer status and updates
- Upload and publish content onto the VuMedi platform based on the requirements provided by the customer
- Track and analyze viewership data using Admin and Tableau, taking action based off program analysis
- Support customer reporting and develop meeting materials including Quarterly Business Reviews ("QBRs")
- Be a Subject Matter Expert for the customer on all technical aspects of the VuMedi platform – including product capabilities and data integration specifications
- Collaborate with internal teams to ensure customer requirements and goals are met
- Identify and test approaches to make VuMedi's delivery methodologies more efficient and productive
- Provide product input based on customer feedback
- Drive community traffic by advocating industry trends to the education team
- Help promote a great culture
- You have superior time management skills and experience managing complex projects with multiple deliverables and key stakeholders
- You are detail-oriented and understand the importance of thorough documentation
- You have excellent analytical skills and the ability to understand complex data
- You are technically-savvy, understand data integration and enjoy learning new systems
- You are eager to learn about the evolving healthcare trends and proactive in finding creative ways to deliver solutions to customers
- You are empathetic to customers' needs and care deeply about helping them achieve their goals
- You are a self-starter; You are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
- 3+ years customer success or account management experience
- Excellent verbal and written communication skills
- Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing
- Experience with Tableau, Jira, Workfront, Salesforce or other similar CRM tools
- Project and/or Campaign management experience
- Experience analyzing data
- Career changing opportunity to help build a healthcare start-up with an exponentially growing viewership
- Make a direct impact on the growth of the company
- Be a part of a company that is beloved by doctors and improves patient care every day
-
Client Success Specialist
1 week ago
Element Fleet Management Corp. Minneapolis, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
1 week ago
Element Fleet Management Corp. Minneapolis, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Customer Success Specialist
1 week ago
Wolters Kluwer Minneapolis, United StatesIdeal candidate will be located in Minneapolis, MN. Uncapped commission potential. The Customer Success Specialist is a quota-carrying team member responsible for working with customers across industries to drive adoption, pursue renewals and up-sell opportunities in the customer ...
-
Client Success Specialist
1 week ago
Element Fleet Management Corp. Minneapolis, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Customer Success Specialist
2 days ago
VuMedi Minneapolis, United StatesAbout The Role: · VuMedis Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedis Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our ...
-
Customer Success Specialist
1 week ago
VuMedi Minneapolis, United StatesAbout The Role: · VuMedis Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedis Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our ...
-
Customer Success Specialist
2 days ago
VuMedi Inc. Minneapolis, United StatesJob Description · Job DescriptionAbout The Role: · VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverab ...
-
Client Success Specialist
2 weeks ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
1 week ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
2 weeks ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
2 weeks ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
1 week ago
Element Fleet Management Hopkins, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wo ...
-
Customer Success Specialist
1 week ago
Tennant Eden Prairie, United States Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are ...
-
State Reporting Success Specialist
3 days ago
Infinite Campus St. Paul, United States Regular, Full timeJob Description · Position Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, ...
-
State Reporting Success Specialist
3 days ago
Infinite Campus St. Paul, United States Regular, Full timeJob Description · Position Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, ...
-
Customer Success Specialist
3 weeks ago
Tennant Company Eden Prairie, United States Regular, Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are ...
-
Production worker
1 week ago
Crimson Solutions Saint Anthony, United StatesKatjes is a rapidly growing international confectionery company and is one of the strongest brands in Germany. But above all, we are a modern family business that does things differently. · Now you have the chance to become part of our family. Join our production team at our loca ...
-
System administrator Windows
1 week ago
Aurora Innovations Columbia Heights, United StatesCompetent, personal, and proactive - that's top itservices AG. We provide comprehensive IT project consulting for companies and support them through the professional placement of specialists and executives. Whether for permanent positions, projects, or temporary roles, we are her ...
-
Chief physician
1 week ago
Phoenix Technologies Hiawatha, United StatesOn behalf of our client, a renowned rehabilitation clinic in the Neubrandenburg area with approximately 240 beds, we are looking for you as part of our personnel consulting in the position of: · Chief Physician (m/w/d) Psychiatry and Psychosomatics | Rehabilitation · The offer ...
-
Sales Field Service
2 weeks ago
Skyline Solutions Columbia Heights, MN, United States Freelance**Description** · **We are currently seeking a full-time Sales Representative (m/f/d) for the Columbia Heights, MN area.** · **For 35 years, HY-LINE has been a successful distributor and representative of well-known manufacturers of electronic components and modules. Within the H ...
Customer Success Specialist - Minneapolis, United States - Vumedi
Description
About The Role:
VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and effectively and ensuring customer programs exceed customer expectations with VuMedi. We expect the CSS to learn our internal admin system to launch programs, ensure programs deliver the best results and provide our CS team with high quality materials for presentation to clients.
What You'll Do:
How you can do more than account management:
About You:
Qualifications:
Additional Desirable Experience:
Why Work at VuMedi:
Learn more about VuMedi