- Work strategically with Tennant's robotics customers to drive adoption and help them realize the full realized benefits of their Tennant products and the Tennant ecosystem
- Develop expertise in customer-specific verticals to help establish effective product adoption
- Provide a best in class customer experience to ensure customer robotic usage, expansion, retention, and growth
- Enable sales representatives to efficiently and effectively deploy and onboard new robots in the field
- Drive ongoing customer engagement with active participation in customer specific strategic business initiatives related to automation adoption
- Collaborate with Field Operations, Sales, Strategic Accounts, Field Service, Distribution, and Product Management leadership to advocate for customers' needs and ensure Customer Success priorities are aligned and prioritized
- Work closely with customers, primarily by phone, email, and video conference, to drive adoption, expansion and retention of Tennant products and consult on productivity best practices
- Maintain a cadence of communication with customers about their adoption trends, engagement with the product, and discovering opportunities for deeper engagement
- Work cross-functionally to efficiently address customer concerns and help maintain highest level of customer satisfaction to ensure customer retention
- Ensure sales representatives are equipped with appropriate resources and training to meet their customers' needs; gather feedback from the field for continual improvement of sales resources and processes
- Drive insights through analytics (Excel, PowerBI), utilizing telemetry data to monitor customer productivity and identify potential obstacles to adoption and opportunities for improvement
- Execute on initiatives and programs designed to increase levels of customer retention and satisfaction, service excellence, and optimizing business processes and operations
- Manage multiple accounts and support a large field sales and service org. simultaneously while prioritizing various projects and interests appropriately
- Document and update relevant customer data in CRM and other internal databases
- Some travel may be required for customer site visits, business reviews with customers, and sales support
- Bachelor's Degree required
- 3 -5 years of overall business experience, to include:
- Minimum of 2+ years of experience in customer-facing support or sales
- Previous experience in robotics and/or SaaS preferred
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Strong verbal and written communication, organizational, and time management skills
- Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment
- Knowledge of best practices in account management, upselling and retention
- Strong relationship building skills and ability to build rapport with customers and key internal and external business partners
-
Customer Success Specialist
3 weeks ago
Tennant Company Eden Prairie, United States Regular, Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are ...
-
Client Success Specialist
5 days ago
Element Fleet Management Hopkins, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wo ...
-
Sr. Customer Success Specialist
3 weeks ago
Tennant Company Eden Prairie, United States Regular, Full timeWith more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are ...
-
Client Success Specialist
6 days ago
Element Fleet Management Corp. Minneapolis, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
6 days ago
Element Fleet Management Corp. Minneapolis, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Customer Success Specialist
5 days ago
Wolters Kluwer Minneapolis, United StatesIdeal candidate will be located in Minneapolis, MN. Uncapped commission potential. The Customer Success Specialist is a quota-carrying team member responsible for working with customers across industries to drive adoption, pursue renewals and up-sell opportunities in the customer ...
-
Client Success Specialist
5 days ago
Element Fleet Management Corp. Minneapolis, United StatesGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Customer Success Specialist
5 days ago
Vumedi Minneapolis, United StatesAbout The Role: · VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our ...
-
Customer Success Specialist
1 week ago
VuMedi Minneapolis, United StatesAbout The Role: · VuMedis Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedis Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our ...
-
Customer Success Specialist
14 hours ago
VuMedi Inc. Minneapolis, United StatesJob Description · Job DescriptionAbout The Role: · VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverab ...
-
Client Success Specialist
1 week ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
5 days ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
2 weeks ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Client Success Specialist
2 weeks ago
Element Fleet Corporation Minneapolis, United States Regular, Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard wor ...
-
Trainee SAP S/4HANA Consultant
5 days ago
BlueWave Solutions Eden, United StatesWe are the consultants of the world market leaders: Highly motivated experts who network with each other to drive digital end-to-end business process solutions as a successful team. Together, we strengthen the future of the most impressive companies in the world in mechanical and ...
-
Concrete and reinforced concrete builder
5 days ago
BlueNova Industries Eden, United StatesTraining at Pfaffinger · At Pfaffinger, you will learn everything from reading blueprints and using state-of-the-art measuring and testing equipment, to building formwork systems and reinforcing and pouring concrete. As a concrete and reinforced concrete builder, you will always ...
-
Power plant operator
1 week ago
Omega Dynamics Eden, United StatesAbout the Company · Our company is part of a group of companies with over 60 years of tradition as a family-owned business and more than 1,200 employees. · As a specialist in ready-to-install interior doors and frames made of wood materials in various surfaces and designs, we are ...
-
Training as a Retail Salesperson
6 days ago
Velocity Enterprises Eden, United StatesTraining Retail Merchants at Eden Wolfsburg Tommy Hilfiger Outlet (m/f/d)Eden is one of the most successful fashion and lifestyle companies in the world. Our brand portfolio includes iconic brands CALVIN KLEIN and TOMMY HILFIGER. With more than employees working in over 40 countr ...
-
State Reporting Success Specialist
1 day ago
Infinite Campus St. Paul, United States Regular, Full timeJob Description · Position Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, ...
-
State Reporting Success Specialist
1 day ago
Infinite Campus St. Paul, United States Regular, Full timeJob Description · Position Overview:The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, ...
Customer Success Specialist - Eden Prairie, United States - Tennant
Description
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
PURPOSE/SCOPE:
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.
#IND789
