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    server-fresh harvest-seasonal - Atlantic City, United States - Hard Rock Hotel and Casino Atlantic City

    Hard Rock Hotel and Casino Atlantic City
    Hard Rock Hotel and Casino Atlantic City Atlantic City, United States

    3 weeks ago

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    Description

    Overview:

    Servers ensure that guest have an enjoyable dining experience by providing quality customer service.

    Responsibilities:
    • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible
    • Take guest beverage order in a timely manner and explain the food selections and offerings
    • Maintain complete knowledge of the daily buffet food and beverage offerings.
    • Anticipate guests service needs
    • Engage guests in conversation regarding their stay, property services, and area attractions
    • Speak to guests and co-workers using clear, appropriate and professional language
    • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
    • Polish flatware and Glassware
    • Set up tables and server stations according to outlet standards, use proper glassware, condiments, and polished silverware.
    • Notify management of maintenance repair issues
    • Thank guests with genuine appreciation and provide a fond farewell
    • Complete open and closing side duties during the shift
    • Maintain proper table maintenance throughout the guest dining experience ensuring dirty plates, glassware and utensils are cleared consistently
    • Work with others to ensure guest service standards are met
    • Bring dirty flatware, glassware, dishes, etc. to breakdown station so it can be properly washed.
    • Constantly inspect workstation, ensure floors are clean and free of debris.
    • Complete any additional reasonable requests by management
    Qualifications:
    • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible
    • Take guest beverage order in a timely manner and explain the food selections and offerings
    • Maintain complete knowledge of the offering on the buffet daily
    • Anticipate guests service needs
    • Engage guests in conversation regarding their stay, property services, and area attractions
    • Speak to guests and co-workers using clear, appropriate and professional language
    • Set-up / Replenish side station with polished china, napkins, glassware and silverware throughout the shift
    • Maintain proper table maintenance throughout the guest dining experience ensuring dirty plates, glassware and utensils are cleared consistently
    • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
    • Maintain cleanliness of work areas throughout the shift
    • Notify management of maintenance repair issues
    • Thank guests with genuine appreciation and provide a fond farewell
    • Complete open and closing side duties during the shift
    • Complete any additional reasonable requests by management
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