Customer Service Representative - Florence, United States - Applied Industrial Technologies

Applied Industrial Technologies Florence, United States

2 days ago

Description

** Customer Service Representative**

Location: Florence, KY, US, 41042

Company: 1100-Applied Industrial Technologies ***SCOPE OF RESPONSIBILITY***

Perform duties to expedite service center inquiries and orders.

Receive service requests from service centers in writing, by phone or computer. Expedite order inquiries; check status of order, follow up back order, issue tracers on lost orders; establish order or stock disposition and notify customer or service center. Investigate defects, damages, incorrect shipments, lost orders, and the like. Make emergency calls, night calls and deliveries as required. Maintain driving record in accordance with Company policy.

***JOB DUTIES***

Take orders by phone, email, check availability of stock, back order status, vendor schedules, service center stock, shipping dates. Ensure proper adherence to customer specifications.

Manages assigned product lines, in cooperation with Corporate Departments, for maximum service level within established inventory guidelines.

Checks stock records and packing slips to ensure accuracy of inventory. Processes vendor debit memos and returns as required to correct vendor shipping errors.

Achieves and maintains a high level of service to service centers, customers, corporate departments and vendors, including timely, accurate responses to inquiries and providing exceptional service to satisfy needs.

Performs computer receiving functions as required. Coordinates with Corporate Purchasing in processing vendor returns. Meets with vendors to become familiar with services and items offered.

Work from worksheets, inventory lists, part number files, price books, stock requests, customer orders, automatic ordering system, and related information. Assist service centers in estimating needs and quote prices on parts, replacements, shipping, and other charges; gather information as to costs, discounts, stock availability, specials as necessary.

Processes service center telephone orders, price and delivery inquiries and participate in or handle associated servicing and clerical reporting activities.

As required, monitor customer returns. Investigate cause and recommend or approve reshipment or credit. Process necessary paperwork. Report or handle past dues, inter- service center transfers, petty cash and cash reports if and as work assignment dictates.

Perform other duties as assigned or directed.

***EDUCATION & EXPERIENCE***

Equivalent to high school plus specialized training in customer service practices and office functions. 1-3 years business or customer service experience.

**Applied Industrial Technologies (NYSE: AIT)** is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

**We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.**

If you need accommodation for any part of the employment process because of a disability, please send an email to or call to let us know the nature of your request.

**Nearest Major Market:** Cincinnati

**Job Segment:** Customer Service Representative, Clerical, Customer Service, Administrative

Provider Description Enabled SAP as service provider

"route" is used for session stickiness

"careerSiteCompanyId" is used to send the request to the correct data center

"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Customer service representative

1 week ago

Neptune Enterprises Erlanger, KY, United States Freelance

Are you ready for a change of course? The wild and creative team of a unique company is looking for people who can take the reins empathetically and turn fleeting ideas into concrete successes. We are looking for you as a salesperson (m/f/d) even without formal training at our lo ...
Customer service representative in the office

3 days ago

Velocity Solutions Crestview Hills, United States

To strengthen our team, we are currently looking for: · Customer Service Representative - Inside Sales · Due to the high demand for our products and the sustainable growth of our company, we need support in various areas. · The company is well positioned and has established an ou ...
Representative, Customer Service

4 days ago

Soho Studio LLC Inwood, United States

Tilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States by implementing cutting-edge technology, innovative practices, and a distinctive product line. We aim to reshape the way homeowners shop for tiles and home decor. With an ambiti ...
OE Services Representative

2 days ago

Cummins, Inc. Florence, United States

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibili Representative, Communication ...
Customer Service Representative

2 days ago

Sun Technologies Florence, United States

Job Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Florence,Kentucky **Job Description** · **Customer Service Representative:** · As a healthcare customer ...
Member Services Representative

6 days ago

Crunch Fitness Florence, United States

Crunch Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Crunch Fitness, you'll: Greet all members & guests with a smile; Check in all members and guests in accordance with company procedures; Communicate special events to members and guests; Fa ...
Member Services Representative

2 days ago

Crunch Fitness Florence, United States

Crunch Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Crunch Fitness, you'll: Greet all members & guests with a smile; Check in all members and guests in accordance with company procedures; Communicate special events to members and guests; Fa ...
Route Service Representative

2 days ago

Packerland Rent-A-Mat, Inc. Butler, United States

_** · - * $500.00 ATTENDANCE BONUS AFTER 90 DAYS · - * **_ · Do you prefer to work independently? Are you OK with physical work? Our Route Service Rep position may be your ideal job · Packerland Rent-A-Mat, Inc. is currently seeking an individual for a Route Service Rep. The job ...
customer service representative

2 days ago

Family Dollar Florence, United States

Family Dollar DIXIE HWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
customer service representative

1 week ago

Family Dollar Florence, United States

Family Dollar BURLINGTON PIKE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
OE Services Representative

19 hours ago

Cummins Florence, United States

OE Services RepresentativeDescriptionOur culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in fl ...
OE Services Representative

1 week ago

Cummins Florence, United States

**OE Services Representative** · **Description** · Our culture believes in _POWERING YOUR POTENTIAL_ . We provide global opportunities to develop your career, make your community a better place and work with todays most innovative thinkers to solve the worlds toughest problems. ...
OE Services Representative

2 days ago

Cummins Florence, United States

OE Services RepresentativeDescriptionOur culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in fl ...
Customer Service Representative

3 days ago

Phoenix Technologies Groesbeck, United States

Elis is Europe's leading expert in textile services. With more than people at 440 locations in 29 countries, we ensure that the supply concepts of approximately customers worldwide run smoothly. This is an impressive achievement that deserves respect. · In Germany and Austria, we ...
Customer Service Representative

2 days ago

Habegger Erlanger, United States

Customer Service Representative **Customer Service Representative** · Erlanger, KY **description** · The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of ...
Customer Service Representative

1 week ago

Orion Innovations Cedar Grove, IN, United States Freelance

**Join our team at Cedar Grove, IN and start your career in sales** · **Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer service. We offer everyone the opportunity to enter the sal ...
Customer Service Representative

1 week ago

Eclipse Technologies Lockland, OH, United States Freelance

As a joint venture between Deutsche Bank and ManpowerGroup, we have been successfully filling vacancies in the banking, finance, and insurance industry since 1998. · Our client is a renowned financial service provider and is currently seeking a **Customer Service Representative ( ...
Customer Service Representative

2 days ago

SP Plus Corporation Erlanger, United States

Overview: · SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry- ...
Customer Service Representative

1 week ago

BlueWave Solutions Mason, OH, United States Freelance

**Customer Service Representative (m/f/d) Sales Support** · Permanent | Independent work | Family-like work environment · **Your responsibilities**: · - Processing orders and managing them in the inventory system · - Acting as a liaison between customers and production · - Handli ...
Customer Service Representative

1 day ago

SP+ Erlanger, United States

Job Description · Job DescriptionOverview · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination ...