- Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
- Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
- Front desk responsibilities
- checking-in program participants
- conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
- welcome the public, provide venue information and directions
- Professionally and accurately execute policies and procedures
- Intake and outtake of skate and equipment rentals for the public
- Help with sizing, lacing & cleaning skates upon return
- Support birthday party schedules, set-up, and execution
- Communicate clearly and professionally with guests and staff
- Execute policies and procedures professionally and accurately
- Accurately handle register transactions
- Process transactions for purchases and rentals
- Daily cleaning tasks within the department
- Support in-rink concessions – pizza, popcorn, snacks, and drinks service & sales
- Attend all required training sessions and staff meetings
- Maintain a clean and safe facility
- Responsible for alerting managers to any unsafe or potentially hazardous ice conditions
- Recreation facility or other customer service front desk experience
- Cash & sales transaction management
- League, facility schedule management
- Strong verbal communication skills, with the ability to present and communicate with customers
- A high degree of personal integrity and consistently put the interests of the organization first
- Excellent communicator
- Experience with youth sports at the recreational and elite level
- Understanding of event and on-ice programming
- 2+ years work experience at an ice facility or other related sports complex
- Experience with sports scheduling software (preferably DAYSMART)
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Welcome Center Specialist - Palm Desert, United States - teamworkonline
Description
Overview
The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.
This role will pay an hourly wage of $20 per hour. This Job Posting Expires on 6/31/2024.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
Qualifications
Preferred Experience & Qualifications:
