- Answers incoming telephone calls at a rate of greater than 80 per day.
* Critical thinking used to manage each call appropriately.
* Communicates with all patients in a clear, professional and courteous manner.
* Collects demographic and insurance information from all patients. Uses department electronic medical record to schedule all patients according to office protocol and physician preference with a minimum of 96% accuracy.
* Uses department electronic medical record to take clear, accurate telephone messages, and submit Prescription requests according to office protocol.
* Triages incoming telephone calls and transfers calls efficiently and according to office protocol when necessary.
* Completes other departmental duties as assigned and measured by agreed upon outcomes.
* Maintains a working knowledge of sub specialties in the department.
* Continuously demonstrates working knowledge of medical and insurance terminology.
* Displays a working knowledge of hospital and provider referral protocols.
* Ensures working knowledge of medical insurance plans, billing, regulations, especially managed care plans.
* Maintains proficiency on multi-line phone system and any other technology applications required for the position (electronic insurance verification, email, etc.)
* Meets call performance, schedule adherence, data accuracy and quality standards.
* Maintains knowledge of referral tracking and handling of medical records.
Requirements
* Must possess a high school diploma or GED
* Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
RWJBarnabas Health is an Equal Opportunity Employer -
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Description
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