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    Customer Service Associate - Sacramento, United States - Solstice Marketing Corporation

    Solstice Marketing Corporation
    Solstice Marketing Corporation Sacramento, United States

    1 week ago

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    Description

    Are you a customer-oriented professional with a knack for sales?

    Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?

    Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

    Customer Service Associate Responsibilities:

    • Serve as the first point of contact for our customers, delivering exceptional service and support
    • Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
    • Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
    • Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
    • Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
    • Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
    • Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
    • Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.

    Customer Service Associate Requirements:

    • Proven experience in customer service and sales roles, demonstrating strong performance in both areas.
    • Excellent communication and interpersonal skills
    • Ability to build relationships and influence customer buying decisions.
    • Results-driven mindset
    • Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities.
    • Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency.
    • Strong organizational skills
    • Ability to multitask in a fast-paced environment.
    • Flexibility to adapt to changing priorities and customer demands.
    • Comfortable working in a sales-driven environment and collaborating with the sales team.

    #LI-Onsite

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