Jobs
>
Charlotte

    Customer Success Manager - Charlotte, United States - LiftOne

    LiftOne
    LiftOne Charlotte, United States

    2 weeks ago

    Default job background
    Description


    Position at LiftOne

    Find Your Career With LiftOne

    We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

    LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

    We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

    Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

    Summary

    The Customer Success Manager leads the Customer Success team, that is responsible for improving customer value realization of LiftOne product suite. This individual will oversee the Customer Success team, utilizing receivables data to advocate for customer satisfaction while working closely with internal operations and support teams to enable customer engagement and continuous improvement efforts.

    The ideal candidate should be self-directed and focused on delivering business impact. The candidate should be able to understand business problems and formulate actionable plans for customer engagement. The candidate should also be an effective communicator, capable of delivering insights in a concise and consumable manner to both technical and non-technical audiences.

    Essential Functions
    • Lead a cross functional team that understands the LiftOne customer base and focuses on solving long-term needs by
      • Analyzing receivables issues to create actionable plans for resolution
      • Driving a reduction in Days Sales Outstanding KPI
      • Partnering with customer and accounts receivables team to develop long term strategies not limited to communication cadences, coverage strategies, contract structure, etc.
    • Build and maintain positive business relationships at multiple levels within customer accounts through
      • Proactive constant communication
      • Ensuring quality execution against expectations by rolling up customer and site level insights to branch and senior leadership
    • Partner with Continuous Improvement team to drive processes and operational efficiencies
    • Recruit, interview and select Customer Success Coordinators. Create on-boarding training materials and provide career development activities.
    • Develop Customer Success physical department presence and operational playbook
    • Cultivate deep understanding of LiftOne operations and strategy and translate objectives to Customer Success team
    • Prepare written, oral, and graphical presentations to effectively communicate recommendations to customers and internal stakeholders
    • Manage and recommend new tools to guide run-the-business and exception management capabilities
    • Other duties as assigned.
    Supervisory Responsibilities

    This job has supervisory responsibilities.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

    Education and/or Experience
    • Bachelor's Degree in Operations, Business Administration, or similar degree; or two to four years' related experience and/or training; or equivalent combination of education and experience.
    • Excellent problem-solving skills, within a fast-paced environment.
    • Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint)
    • Strong communication skills with ability to convey results of analyses in a clear and concise manner.
    • Ability to independently handle multiple projects at a time, prioritize, and manage time effectively.
    • Operate and participate in a highly collaborative team environment
    Preferred Qualifications
    • Proven leadership experience with a strong track record of results
    • Experience using or creating dashboards
    • Understanding of operations management principles
    • Working knowledge of ERP / MRP systems (e.g. SAP)
    • History of working with data visualization tools (e.g. Tableau, Power BI)
    • Working knowledge of ServiceMax platform is a plus
    Workplace Requirements

    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Demands

    While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

    Work Environment

    While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

    We are an Equal Opportunity Employer

    We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

    #LiftOne

    EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
  • Basware

    Customer Success Manager

    3 weeks ago

    Basware Charlotte, United States

    Join Basware as a Customer Success Manager , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overal ...

  • Zearn

    Partner Success Manager

    1 week ago

    Zearn Charlotte, United States

    Job Description · Job DescriptionWho We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch k ...

  • Zearn

    Partner Success Manager

    1 week ago

    Zearn Charlotte, United States

    Who We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch kids up and move them forward in ...

  • Zearn

    Partner Success Manager

    6 hours ago

    Zearn Charlotte, United States

    Job Description · Job Description · Who We Are: · Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to ca ...

  • DebtBook

    Customer Success Manager

    12 hours ago

    DebtBook Charlotte, United States

    About this Role · Our Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship b ...

  • ScreenCloud Limited

    Customer Success Manager

    6 days ago

    ScreenCloud Limited Charlotte, United States

    Hello, we're ScreenCloud · Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. · At ScreenCloud, we're hard at work helping businesses to make str ...

  • Carolina Tractor & Equipment Co., Inc.

    Customer Success Manager

    2 weeks ago

    Carolina Tractor & Equipment Co., Inc. Charlotte, United States

    The Customer Success Manager leads the Customer Success team, that is responsible for improving customer value realization of Lift. One product suite. This individual will oversee the Customer Success team, utilizing receivables data to advocate for Manager, Continuous Improvemen ...

  • Prochant

    Reimbursement Success Manager

    1 day ago

    Prochant Charlotte, United States

    Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilities ...

  • Flexential

    IT Customer Success Manager

    3 weeks ago

    Flexential Charlotte, United States

    Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our p ...

  • Openlane

    Customer Success Manager

    3 weeks ago

    Openlane Charlotte, United States

    Who We Are · At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealership ...

  • RingCentral

    Customer Success Manager

    2 weeks ago

    RingCentral Charlotte, United States

    Say hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and col ...

  • Prochant US

    Enterprise Reimbursement Success Manager

    6 days ago

    Prochant US Charlotte, United States

    We are seeking a skilled and experienced Enterprise Reimbursement Success Manager (RSM) to join our team. The RSM will be responsible for ensuring the success of our enterprise clients by managing and optimizing their revenue cycle processes. This role requires a deep understandi ...

  • US Health Services

    Customer Success Account Manager

    1 week ago

    US Health Services Charlotte, United States

    A Company Committed to Your Success · Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work ...

  • iTradeNetwork

    Remote Customer Success Manager

    6 days ago

    iTradeNetwork Charlotte, United States

    Customer Success Manager · JOB SUMMARYThe Customer Success Manager is focused on proactively consulting strategic customers on procurement processes and dilemmas to drive customer success/product adoption and build strong relationships. The two main goals of the customer success ...

  • TalentBridge

    Customer Success Manager- Account Manager

    3 weeks ago

    TalentBridge Charlotte, United States

    We are currently recruiting for a unique opportunity with a growing and innovative manufacturer in the South Charlotte area. This role is a dynamic position giving the individual the opportunity to work with all facets of the organization and play an integral part in client devel ...

  • USHEALTH Advisors

    Customer Success Account Manager

    4 weeks ago

    USHEALTH Advisors Charlotte, United States

    Job Description · Job DescriptionConsidering candidates who want to change their lives while helping others every day. If you feel you're worth more than your salary and have the ability to work harder towards your own dreams than someone else's, we have an opportunity for you. L ...

  • zeroG - AI in Aviation

    Customer Success Manager

    3 weeks ago

    zeroG - AI in Aviation Charlotte, United States

    Customer Success – Customer Success Management / · Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. · At ScreenCloud, we're hard at work helpin ...

  • Prochant US

    Reimbursement Success Manager

    3 weeks ago

    Prochant US Charlotte, United States

    Job Description · Job DescriptionProchant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbu ...

  • DebtBook

    Customer Success Manager

    3 weeks ago

    DebtBook Charlotte, United States

    Debtbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. · Fifth Asset, In ...

  • Unite Us

    Network Success Manager

    1 month ago

    Unite Us Charlotte, North Carolina, United States

    This position is remote, work-from-home. There are travel expectations of about 15% around the state of North Carolina and at this time we are only considering candidates who are physically based in the great state of North Carolina. · About the Role: · The Network Success Manag ...