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    SAN Storage Support Engineer - West Valley City, United States - Insight Global

    Insight Global
    Insight Global West Valley City, United States

    3 weeks ago

    Insight Global background
    Description


    Insight Global is looking for a talented SAN/Block storage engineering to join our client's team in downtown Salt Lake City.


    In this role, you will be responsible for:

    • Provide day to day operational support of storage and backup environments:

    Primary skill set:
    Pure Storage as Block solution and Rubrik as Data protection solution, Brocade fiber channel switches, Windows Server 2016.

    Secondary skill set:
    EMC Networker, EMC Data Domain, EMC VNX and VMAX, Hitachi HDS, Fiber Channel Switches.


    • Monitor a ticket queue, alerts and email to identify and resolve production issues.
    • Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
    • Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact.
    • Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
    • Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management.
    • Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary.
    • Implement and manage backup and recovery process for critical data.
    • Take ownership of issues and see them through to resolution.
    • Provide client support related to storage and backup environments via email and phone, escalating as necessary.
    • Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage.
    • Work with platform vendors to pursue issue resolution.
    • Potential cross training with other platforms: Unix, Windows, Database.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience


    • Currently working within an enterprise-level storage environment, with 5+ years of relevant experience.
    • Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
    • Experienced in Brocade G series fabric switch products.
    • Competent in Windows, Linux/UNIX-like operating systems.
    • Monitor pure storage performance and capacity, ensuring optimal operation.
    • Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary.
    • Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution.
    • Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers.
    • Strong analytical, problem solving, and trouble shooting skills.
    • Ability to adapt to new technologies.
    Nice to Have Skills & Experience


    • Experience in medium to large IT infrastructure across multiple datacenters.
    • Good understanding of enterprise level change, incident, and problem management processes.
    • Good interpersonal skills and ability to work well on a global team.
    • Ability to work and prioritize in a highly dynamic work environment with a global focus.
    • Automation utilizing scripting languages like bash, Python and/or Perl.
    • Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain).
    • Familiarity with Unix/Linux command line operations and server support.
    • Understanding of how to troubleshoot basic Unix/Linux problems.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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