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Account Manager, Scale - San Francisco, United States - Vouch
Description
[Full Time] Account Manager, Scale at Vouch (United States) | BEAMSTART JobsAccount Manager, Scale
Vouch United States
Date Posted
04 Jan, 2023
Work Location
San Francisco, United States
Salary Offered
$95000 — $105000 yearly
Job Type
Full Time
Experience Required
6+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About Vouch:
Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.
Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies.
Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.
What does a work environment look like at Vouch?Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC . This role has remote work flexibility, as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)
This position is not eligible for employment in the following locations:
SF Bay Area and NY Metro.
Role Responsibilities:
As a member of the success team, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch.
You will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage.
This includes providing service and expertise of US insurance, risk mitigation resources, and market knowledge of global insurance needs.We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You'll be responsible for helping us scale that reputation.
Job Duties:
Establish trusted relationships with our customers
Deliver consistent and timely follow-up in response to client requests and issues
Manage growing accounts, including selling products and advising on risk solutions
Ensure clients are comfortable with and able to utilize the tools/services available through Vouch platform
Drive additional value by identifying follow-up opportunities for Vouch
Analyze existing insurance packages and evaluate risk
Preparation and presentation of submissions to insurance companies, coordinating with Brokers and placement specialists as needed
Coordinate billing based on client/carrier instructions and assist in collections as needed
About you:
Minimum of 5+ years of insurance experience in a client-facing role (e.g., insurance account management, customer success)
Specializes in services for financial and management liability risks. (e.g., D&O liability, Employment Practices Liability, Fiduciary Liability, Crime, to external threats, like cyberattacks and terrorism.)
Relationship management:
Customer focus, collaboration, and interpersonal skills, and conflict management. Demonstrates shared ownership of resolution of conflicts.
Negotiation skills:
Carrier and client negotiation skills. Can secure concessions without damaging relationships.
Background in managing a portfolio of customers
Dependable, positive, and detail-oriented with excellent follow-through skills
Able to deal well with ambiguity and maintain composure in complex situations
Bachelor's Degree in Business, Marketing, or a related field
P&C License preferred
Nice to have:
Exposure to and passion for early-stage startups and/or high growth environments
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
Global insurance and/or business experience is highly desirable
Vouch provides a number of benefits to help you bring your best self to work:
Competitive compensation and equity packages
Generous bonus potential with quarterly payouts
Health, dental, and vision insurance
Parental leave
Flexible vacation time (Unlimited PTO)
Wellness allowance ($80/month)
Technology allowance ($100/month)
Salary Range:
The pay range for this role is: $95,000 to $105,000 per year.
Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks.
We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need.
The base pay range provided is subject to change and may be modified in the future.Vouch believes in putting our people first and building a diverse team is at the front of everything that we do.
We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
recruiting @
About Vouch
Insurance and risk management tools for startups and growth-stage...
Company Size:
People
Year Founded:
2018
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
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