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Customer Service Representative-Call Center - Irving, United States - BSI Financial
Description
**Customer Service Representative-Call Center**
**Department:** Customer Care **Location:** Irving, TX
**Join BSI Financial Services as a Customer Service Representative.** *The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company processes and procedures as well as communicating effectively with team members within the Customer Care department.*
***WHATS IN IT FOR YOU:***
*Competitive wage with shift differential plus monthly incentives*
*Full Benefits Package*
*PTO*
*Holiday Pay*
*Opportunities for Growth*
***WHAT YOU WILL DO:***
*Provides timely and accurate information to incoming borrower calls, as well as outgoing.*
*Handle servicing for mortgages that may be delinquent as well as current accounts.*
*Answer general account information pertaining to mortgage loan inquiries*
*Take payments from customers over the phone*
*Help customers navigate the website for payment and account information*
*Identify financial hardships and connect borrower with their loss mitigation agent*
*Responsible for meeting legal requirements and following internal policies*
***WHAT WERE LOOKING FOR:***
*2-5 years prior Customer service experience.*
*Minimum 1 year of phone experience*
*Basic computer skills*
*Basic knowledge of Microsoft Office Suite such as Excel, Word*
*Typing speed of 25 WPM*
*Customer/Client Focus*
*Problem Solving/Analysis*
*Time Management*
*Clear and Concise Professional Communication*
*Must be able to work independently, as well as team oriented*
***EEO Statement***
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.