- Assist in the general upkeep and cleanliness of the facility.
- Perform cleaning, sanitizing and make ready of rooms within 48 hours of a resident exiting the program.
- Inventory, wash, dry and fold linens used in guest rooms.
- Maintain accurate and complete shift logs documenting product inventory, storage, available rooms, etc.
- Ensure client safety and welfare by monitoring clients to ensure they are adhering to facility expectations.
- Inspect facility periodically and make recommendations for repairs either by staff or an outside contractor.
- Maintain procurement records such as items or services purchased, costs, delivery, product quality and performance, and inventories.
- Respond to SAMM Shelter Support Services SysAid requests as appropriate.
- Coordinate and manage pest control scheduling as needed.
- Conduct a walk-through inspection with appropriate documentation prior to move-in of new client to ensure room is clean, undamaged, and ready to be occupied.
- Conduct a walk-through inspection to assess damage when a client exits the program, documenting as needed, and providing move-out information to Case Manager and appropriate staff.
- Maintain a high level of communication with all staff regarding all Support Services information.
- Demonstrates and engages in practices that are culturally competent and demonstrates the ability to work with diverse populations and backgrounds.
- Attends all mandatory departmental meetings and/or training assigned by Emergency Shelter management team.
- Performs all other job-related duties as assigned.
- Ability to gain working knowledge of SAMMinistries policy and procedures
- Ability to act as a representative of SAMMinistries to the public
- Ability to effectively communicate with individuals from diverse backgrounds
- Ability to prepare and maintain accurate records
- Ability to use Trauma Informed Care techniques
- Ability to use Harm Reduction techniques
- Ability to operate and work effectively in Microsoft Office programs
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to professionally handle crisis situations
- Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times each day.
- Regularly required to use hands to handle or feel objects.
- The employee occasionally is required to stand, walk, stoop, kneel, crouch, crawl and reach with hands and arms.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
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Service Support
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Guest Service Support Expert
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Guest Service Support Expert
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SHARP Program Support Services Specialist
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