- Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions.
- Manage and maintain mobility queue and meet SLAs for incoming tickets.
- Project manage software/hardware rollouts and refresh items.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobile devices and related hardware and software to deliver required desktop service levels.
- Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
- Provide technical guidance to other members of the team.
- Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company's desktop/mobility environment.
- Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems.
- Perform subject matter expert duties to other support teams when needed.
- Develop and maintain software packages and tools used for software distribution.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Interface with third-party support and equipment vendors
- Excellent communication skills, interacting with Client employees and contractors at any level.
- Associate degree in information technology, or related field (or equivalent experience).
- Minimum of 3 years of IT Desktop Support experience.
- Experience working in a global company.
- Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
- Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
- Experience working in an Active Directory environment including SCCM (SMS).
- Experience with Mac OS X, JAMF is a plus.
- Experience working with 3rd party vendors in both support and contract areas.
- Knowledge navigating 3rd party vendor applications ad websites.
- Concentrated focus on defect reduction and quality of services.
- Excellent customer relations and customer support skills.
- Experience working in a team-oriented, global, collaborative environment.
- CompTIA A+ Certification
- Recent Microsoft Certification
-
IT Support Technician
4 days ago
Four Hands Austin, United StatesHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, an ...
-
Lead It, Support Technician
2 weeks ago
Henry Meds Austin, United StatesTens of millions of Americans are unable to manage their chronic conditions with commercial medications. Using specialized compounded formulas tailored to individual patient needs, Henry helps people who have been left behind by the commercial market, all while remaining easy, ac ...
-
Games Support Technician
1 week ago
Dave & Buster's Austin, United StatesDave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attractive benefits packag ...
-
Production Process Support Technician
1 week ago
Lutron Electronics Co., Inc Austin, United StatesOverview: · Lutron Electronics has an immediate opening for a Production Process Support Technician at our Ketra BEAM facility located in Austin, TX. This 1st shift position will be part of the Manufacturing Engineering Team and will work closely with Engineering and Operations. ...
-
Maintenance Technician for Supportive Housing
12 hours ago
Project Transitions, Inc. Austin, United StatesPosition Summary · The Maintenance Technician shall be experienced in all aspects of multi-family housing repair and maintenance. Responsible for collaborating with the Maintenance Lead and/or Property Manager with all agency properties from a maintenance, safety, and compliance ...
-
Law Enforcement Support Technician
3 weeks ago
City of Round Rock, TX Round Rock, United States**Description**: · Under general supervision the Law Enforcement Support Technician position supports the Patrol and Records division of the Round Rock Police Department, and helps the department efficiently use police resources. Work is performed in accordance with established p ...
-
Support Technician
2 weeks ago
National Veterinary Associates Austin, United StatesSupport Technician Position Requirements Description: Provides support to end-users for computer, application, system, device, access, and hardware issues. Hybrid schedule, primarily remote with requirements to work on site as needed. Respond to tele Support Technician, Technicia ...
-
IT Support Technician
3 days ago
Four Hands Austin, United StatesJob Description · Job DescriptionDescriptionHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce ...
-
Support Technician
2 weeks ago
Dave & Buster Austin, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
-
Support Technician
2 weeks ago
DiaSorin Austin, United StatesDiasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnost ...
-
IT Support Technician
4 days ago
Four Hands Austin, United States Full timeHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, an ...
-
Technician, Systems Support
1 week ago
Bastrop Independent School District Bastrop, United States**JOB DESCRIPTION** · Job Title · **Technician, Systems Support** · Evaluation Type · **Paraprofessional** · Department · **IT Services** · Pay Grade · **P8** · FLSA · **Non-Exempt** · Date Revised · **February 2019** · Supervisor · **Technology Coordinator** · **CHARACTERISTIC D ...
-
Technician, Systems Support
1 week ago
Bastrop Independent School District Bastrop, United States**JOB DESCRIPTION** · *** · *** · **Job Title** · *** · **Technician, Systems Support** · *** · **Evaluation Type** · *** · **Paraprofessional** · *** · **Department** · *** · **IT Services** · *** · *** · **Pay Grade** · *** · **P8** · *** · **FLSA** · *** · **Non-Exempt** · *** ...
-
Desktop Support Technician
3 weeks ago
TEKsystems Austin, United StatesDesktop Support Tier 1 Technician TEKsystems is looking to add a desktop suppport technician to help a long time client with their IT operations. Below is some of the skills and requirements needed for you to be considered. Location: Austin, TX Responsibilities: · User Support: P ...
-
Desktop Support Technician
3 weeks ago
Motion Recruitment Partners LLC Austin, United StatesDesktop Support Technician · Austin, TX · Onsite · Contract · $21.21/hr - $24/hr · Our client is looking for a Desktop Support Technician for a 3-month contract in Euless, TX 75261. · Applicants must be currently authorized to work in the US on a full-time basis now and in the fu ...
-
Network Support Technician
1 week ago
General Dynamics Information Technology Austin, United StatesNetwork Support Technician - Senior - TS/SCI required · Transform technology into opportunity as a · Network Support Technician - Senior · with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innov ...
-
Platform Support Technician
3 weeks ago
LTIMindtree Austin, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
IT Service Support Technician
1 week ago
Stradiant Austin, United StatesJob Description · Job Description · The Stradiant Story · At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. · We help small businesses manage their cyber security risk and provide ...
-
IT Service Support Technician
3 weeks ago
Stradiant Austin, United StatesJob Description · Job Description The Stradiant Story · At Stradiant, we thrive on connecting technology and business for our clients. We are seeking a Service Support Technician to join our growing team. · We help small businesses manage their cyber security risk and provide ...
-
Platform Support Technician
3 weeks ago
LTIMindtree Austin, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
Onsite Support Technician - Austin, United States - Diverse Lynx
Description
Role: Onsite Support TechnicianLocation: San Jose, CA & Austin, TX (Onsite)
Job Type: Contract
Job Description
Main responsibilities include computer imaging, data transfer, personalization (configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on fulfilling requests and solving computer incidents, and 20% in supporting projects. Additional responsibilities include mobility support, working with 3rd party vendors, and evaluating policies and processes.
The candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware, software problems, and support items pertaining to mobility. The candidate will be responsible for effectively using available technical resources and providing the service within established service level agreements.
Job Functions