Technician, Systems Support - Bastrop, United States - Bastrop Independent School District

Bastrop Independent School District

Verified Company

Bastrop, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB DESCRIPTION
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Job Title
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Technician, Systems Support
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Evaluation Type
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Paraprofessional
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Department
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IT Services
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Pay Grade
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P8
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FLSA
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Non-Exempt
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Date Revised
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February 2019
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Supervisor
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Technology Coordinator
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CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.*****
Management of Administrative, Fiscal and/or Facilities Functions:******:
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Install and upgrade computers, mobile devices, and peripherals throughout the district*:

Relocate computer hardware, peripherals, mobile devices, and equipment as needed*:

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Install and configure software as needed*:

Diagnose and repair equipment, including printers, mobile devices, and personal computers*:

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Uses established tracking system to log requests; Monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions; Communicate with IT Operations Manager regarding unresolved problems*:

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Uses established tracking system to log requests; Monitor progress, track problem resolution; Communicate with IT Operations Manager regarding unresolved problems

**- Identify patterns of failure, research bug fixes and implement solutions

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Maintain accurate records of time and materials required to perform repairs and service*:

Keep abreast of current and upcoming technology and standards to enhance operations*:

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Operate tools and equipment according to prescribed safety procedures*:

Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying*:
Handle multiple projects with rapidly changing priorities and deadlines

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Respond to after-hours emergencies as needed
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Organization Improvement:******:
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Work collaboratively to improve programs
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Professional Growth and Development:******:
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Participate in professional development that increases effectiveness and improves District performance
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School/Community Relations:******:
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Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner
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Organization Morale:******:
- **Participate in team building activities and the decision-making process as appropriate

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Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction
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Other Responsibilities:******:
- **Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy

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Perform other job-related duties as assigned
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SUPERVISION EXERCISED: None*****
KNOWLEDGE, SKILLS & ABILITIES:******:
- **Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)

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- **Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)

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- **Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices

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- **Ability to install and maintain network cables and hardware

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Ability to diagnose problems and perform repairs
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ENTRY QUALIFICATIONS: High school diploma or GED; 3-5 years of experience in an IT support role; MTA, MCA, A+, network+, or equivalent certification in relevant programs preferred*****
EQUIPMENT USED:******:
- **Hand tools

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- **Test instruments for electronic repairs and cable installations

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Personal computers and peripherals
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PHYSICAL & MENTAL DEMANDS:******:
- **Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment

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- **Frequent districtwide travel

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- **Occasional prolonged irregular hours

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- **May be required to be on call 24 hours a day

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- **Maintain emotional control under stress

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- **Work with frequent interruptions

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- **Use computer for prolonged period resulting in repetitive hand motions

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Lift up to 50 lbs. occasionally
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ENVIRONMENTAL FACTORS:******:
- **Work is normally performed in both indoor and outdoor environments

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Work involves frequent exposure to mechanical and electrical hazards
***- Primary Location_

District Wide