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    Access Manager, Client Services – Pharmacy Manufacturer Support Services – Remote - Dallas, United States - IQVIA

    IQVIA
    IQVIA Dallas, United States

    Found in: Talent US C2 - 7 hours ago

    IQVIA background
    Full time
    Description

    Directly manages the relationships with the manufacturer and AllCare Plus Pharmacy Manufacturer Support Services Division. Supervises and coordinates daily workflow of staff within the specific manufacturer program. Responsible for training new hire staff as well as current staff members to ensure that all employees are fully trained on AllCare Plus Pharmacy's current policies and procedures, job expectations and responsibilities, as well as company growth and industry changes.

    The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    Primary Responsibilities:

    Determine work procedures and expedites daily workflow of specific HUB Client Schedule staff and make necessary changes to reduce overtime to limit company expenses Monitor and verify call center staff phone calls with patients, providers and third party payers Review accuracy on insurance and provider communication for faxing Address staff and customer questions and recommend corrective services Update SOP's per client request and/or change in protocol while maintaining version control Collect research and data to compile into reports and presentations Delegated to be the direct point of contact with client Provide product/service information to customers, providers and fellow employees Provide key updates and quarterly business reviews for client Keep equipment operational by following established procedures and report malfunctions

    Additional Responsibilities:

    Updates job knowledge by participating in educational opportunities

    Required Qualifications:

  • Associate's Degree or higher
  • 2-4 years previous management experience leading a team of 5 or more people
  • Strong analytical mind with problem-solving aptitude
  • Exceptional verbal and written communication skills
  • Minimum 5-7 years of pharmacy, healthcare or related work experience
  • Data entry skills and ability to type 30wpm+

    • Preferred Qualifications:

  • Understanding of insurance and adjudication processes
  • Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures

    • Professional Competencies:

    Business Skills and Knowledge

  • General Management

    • Demonstrate analytic and problem solving skills, and understand the impact of individual

    decisions on other parts of the organization and the environment.

  • Financial management

    • Understanding of financial analysis, reimbursement techniques and strategies, and

    financial outcome measures. Application of financial analysis and planning to achieve

    organizational objectives.

  • Quality improvement

    • Application of techniques that continually improve the quality of care provided, patient

    safety, organizational performance, and the financial health of the organization.

    Knowledge of the Health Care Environment

  • Health Care Systems and Organizations

    • Demonstrate an understanding of how the various components of the health care

    system is organized and financed, and how they interact to deliver medical and health

    care.

  • The Patient's Perspective

    • Understand the patient experience, demonstrate a commitment to patients' rights and

    responsibilities, and ensure that the organization provides a safe environment for

    patients and their families.

    Communication and Relationship Management

  • Relationship Management

    • The ability to build and maintain relationships with internal as well as external

    stakeholders that are anchored in trust and where decision-making is shared.

  • Communication Skills

    • Be able to utilize verbal, written and presentation skills to communicate an

    organization's mission, vision, values and priorities to diverse audiences.

    Leadership

  • The ability to inspire individual and organizational excellence, create and attain a shared vision

    • and successfully manage change to attain the organization's strategic ends and successful

    performance.

    Professionalism

  • The ability to align personal and organizational conduct with ethical and professional standards

    • that include a responsibility to the patient and community, a service orientation, and a

    commitment to lifelong learning and improvement.

    AllCare Plus Pharmacy, Inc. is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.

    IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

    We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

    IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

    The potential base pay range for this role is $88,000-$93,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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