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    Bilingual Customer Service Representative - Chicago, United States - AltaStaff

    AltaStaff
    AltaStaff Chicago, United States

    4 weeks ago

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    Description

    Job Position:
    Bilingual Customer Service Representative


    Location:
    Chicago, IL 60601


    Pay Rate:
    $16.00/hr

    Shift: 8am - 5pm CST (set schedule)


    JOB RESPONSIBILITIES:


    Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.

    Take high-volume inbound calls to assist customersRespond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources.

    Process written customer correspondence and provide the appropriate level of timely follow up.
    Maintain performance and quality standards based on established call center metrics including turn-around times.
    Provide top-level Customer ServiceRecord customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
    Follow standard operating procedures to ensure consistency and accuracy.


    Skills/Experience:
    0-2 years of experience working in a call center or similar customer service experience preferred.
    Working knowledge of computers.
    Written and verbal communication skills.


    Bilingual:
    Fluent in both English and Spanish (required)

    Education required:
    High School Diploma, GED or equivalent certification.

    AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws

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