- Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more
- Employer paid Accident insurance and HSA contribution
- 401(k) Retirement Plan
- Paid Vacation and Sick Time
- 8 Paid Holidays
- Paid Bereavement
- Paid Floating Holidays
- Ensure a delightful, seamless arrival and departure for our guests.
- Keeps current on hotel accommodations, services and local attractions
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
- Works with other departments as appropriate to arrange for services requested by the guest
- Prepares end of shift summaries and communications for management and other shifts
- Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
- Makes reservations in accordance with hotel's yield management practices
- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
- May be responsible for answering and fielding all calls to the hotel, both internal and external
- Identifies and records special billing instructions and notifies Accounting
- Obtains appropriate approvals and signatures for guest transactions
- Follows hotel policy on cash banks
- Maintains confidentiality of guest information
- Strong customer service experience required
- Previous hotel experience preferred
- Ability to maintain a positive and professional attitude when handling all situations
- Solid computer skills
- Ability to push/pull up to 30lbs
- Ability to work flexible schedule, including morning, afternoons, nights and weekends
- Excellent communication skills
- Must possess a strong team spirit
- Opera experience preferred
- Ability to stand, stoop or bend for entire shift
- Ability to lift up to 20 pounds Requirement/SkillsStrong customer service experience requiredPrevious hotel experience preferredAbility to maintain a positive and professional attitude when handling all situationsSolid computer skillsAbility to push/pull up to 30lbsAbility to work flexible schedule, including morning, afternoons, nights and weekendsExcellent communication skillsMust possess a strong team spiritOpera experience preferred Physical DemandsAbility to stand, stoop or bend for entire shiftAbility to lift up to 20 pounds Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
-
Customer Service Representative
1 week ago
LaSalle Network Chicago, United StatesAre you someone who thrives on delivering exceptional customer experiences? LaSalle Network is teaming up with a leading national company, and we're on the lookout for enthusiastic individuals to join their Chicago-based team as Customer Service Representatives. This contract-to- ...
-
HR Services Representative
1 week ago
LaSalle Network Chicago, United StatesLaSalle Network has teamed up with a leading technology services company that is local to the Chicagoland area to find an HR Services Representative to join their team. You'll handle diverse HR administrative tasks with a focus on delivering exceptional service. This position is ...
-
Financial Services Representative
2 days ago
SPECTRAFORCE Chicago, United StatesPosition Title: Call Center Representative · Duration: 6 Months · Remote/Hybrid: First few weeks on-site for training and later to move to fully remote · Office Location: Worth, Illinois 60482 · Job Description: · The Financial Services Representative II, TB Inbound is responsibl ...
-
HR Services Representative
2 weeks ago
LaSalle Network Chicago, United StatesLaSalle Network has teamed up with a leading technology services company that is local to the Chicagoland area to find an HR Services Representative to join their team. You'll handle diverse HR administrative tasks with a focus on delivering exceptional service. This position is ...
-
Claims Service Representative
2 days ago
ISMIE Mutual Insurance Company Chicago, United StatesJob Purpose: · The purpose of the Claims Service Representative position is to provide prompt and efficient service to policyholders by answering direct telephone calls and by answering initial calls through the Claims Division HUNT line. Provide continued service to policyholder ...
-
Customer Service Representative
5 days ago
ROCKWOOL Group Chicago, United States Full timeWe are looking for a Customer Service Representative to join our Rockfon team in Chicago, IL . · The Customer Service Representative (CSR) is essential in fostering and maintaining relationships between Rockfon and our customers. This role is crucial for ensuring overall cust ...
-
Customer Service Representative
2 weeks ago
EPITEC Chicago, United StatesProvider Services Representative · Hybrid in Chicago, IL · Maintain accuracy of provider information in core internal and member facing systems. · Requires frequent contact with our provider partners to confirm the accuracy of information provided with 95% or greater accuracy. · ...
-
Customer Service Representative
1 week ago
SP Plus Corporation Chicago, Illinois, United States PermanentOverview: · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...
-
Customer Service Representative
3 weeks ago
North Bridge Staffing Group Chicago, United StatesExciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood. · Hybrid schedule, 2/3-days a week in office. · Temporary: ASAP through end of the year · $21-$23/hour based on experience · Job descrip ...
-
Customer Service Representative
2 days ago
MetroTrade Chicago, United StatesRole Description · Are you a trader or an aspiring trader looking to break into the business side of trading and financial markets? Do you enjoy problem-solving and helping customers find solutions to account and technology-related issues? If so, then this role is for you · Compa ...
-
Customer Service Representative
2 weeks ago
Nick Kosiek - State Farm Agent Chicago, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Service Representative
6 days ago
NOV Inc Willis, United States Full timePRINCIPAL RESPONSIBILITIES AND RELATIONSHIPS: · Communicate with customers, coworkers, and other department in a professional, courteous, and friendly way (applies to all communication; written, verbal as well as in person) · Reply to customers within 24 hours to all requests to ...
-
Guest Service Representative
1 week ago
First Hospitality Group Inc Chicago, United StatesAbout this job... · Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentiv ...
-
Member Services Representative
5 hours ago
Association Management Center Chicago, United StatesJob Description · Association Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business ...
-
Client Service Representative
3 days ago
VCA Animal Hospitals, Inc. Chicago, United StatesVCA Chicago North Animal Hospital seeks a Part-Time Client Service Representative to join our Front Desk Team Why We Need You As the face of VCA Chicago North Animal Hospital, the Client Service Representative sets the tone for the practice as we bu Client Service, Representative ...
-
Route Service Representative
2 weeks ago
Morgan Services, Inc. Chicago, United StatesROUTE SERVICE REPRESENTATIVE · Self-Motivated, Hardworking · ROUTE SERVICE REPRESENTATIVE · needed to assist in the growing demand for an · industry leading service company · Morgan Services, located at 4301 S. Morgan, in Chicago, Illinois, seeks full time Members · ...
-
Patient Services Representative
3 weeks ago
University of Chicago Medicine Chicago, United States Full timeBe a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative with our Ambulatory Float Pool in Hyde Park. In this role, the Patient Services Representative schedules medical procedures and services, Patient Services, Representati ...
-
Member Service Representative
3 weeks ago
Zing Health Chicago, United StatesApply · Description · COMPANY OVERVIEW · Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping i ...
-
Patient Service Representative
2 weeks ago
Northwestern Medicine Chicago, United StatesThe Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulator Patient, Representative, Serv ...
-
Member Services Representative
2 weeks ago
PUPS Pet Club Chicago, United StatesJob Summary: The Member Services Representative will assist customers with purchasing services and merchandise in person, on the computer system, and on the phones. · Essential functions and responsibilities: Greets and interacts with customers including answering phone system. ...
Guest Services Representative - Chicago, United States - 9012 Radisson Chicago MP Management, LLC
Description
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit .
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Stylish. Iconic. Entirely Radisson Blu . Join this award-winning team of Moment Makers as our next Guest Service Representative .
Be a part of the rich culture of a luxury downtown property. Radisson Blu Aqua boasts 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities. The first Radisson Blu in the United States is within walking distance from Millennium Park, the Magnificent Mile, and Navy Pier.
WHAT WE OFFER:
1st of the Month after 30 Days of Employment :
90 Days:
1 Year:
Job Responsibilities:
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Requirement/Skills
Physical Demands
Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.