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    Customer Service Representative - Chicago, United States - North Bridge Staffing Group

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    Description

    Exciting opportunity to join a well-established Non-profit Organization in Streeterville!

    • Hybrid schedule: 2/3 days in the office
    • Temporary position: from now until the end of the year
    • $21-$23 per hour, based on experience

    Job Overview

    We are seeking a customer service representative who is dedicated to providing top-notch service. The ideal candidate will serve as a bridge between the organization and its customers, offering product/service information and efficiently resolving any issues that may arise.

    Responsibilities

    • Conduct outbound calls for membership renewals
    • Handle inbound calls professionally
    • Assess and fulfill customers' needs to ensure their satisfaction
    • Establish and maintain strong customer relationships through clear communication
    • Provide accurate information using the appropriate tools and methods
    • Resolve customer complaints effectively and in a timely manner
    • Maintain detailed records of customer interactions
    • Adhere to communication procedures and company policies

    Requirements

    • Prior experience in customer support or client service is a must
    • Excellent phone handling skills and ability to actively listen
    • Familiarity with CRM systems
    • Customer-focused mindset and adaptability to different personalities
    • Strong communication and presentation abilities
    • Effective multitasking and time management skills

    Work Schedule

    • Monday to Friday, from 8:30 am to 5 pm


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