Jobs
>
New York City

    Customer Success Manager - New York, United States - Memfault

    Memfault
    Memfault New York, United States

    3 weeks ago

    Default job background
    Full time
    Description

    As a member of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders. We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization.

    Your Role

    • Strategic Onboarding and Relationship Building: Smoothly and successfully onboard customers, while cultivating and strengthening ongoing client relationships. Your focus will be on revenue growth, client satisfaction, and demonstrating the value customers gain frequently and effectively.
    • Proactive Leadership: Lead by thinking multiple steps ahead to move an account forward. You will independently assess current business processes, identify capability gaps, gain internal alignment, and help develop a future state strategy that drives significant outcomes.
    • Exceptional Communication: You will be exemplary in your communication skills, always available to jump in and follow up with solutions promptly. You will demonstrate a low latency in response times and a high level of trustworthiness, caring deeply about being perceived as responsible by your clients.
    • Product and Roadmap Alignment: Regularly connect the dots between customer needs and our product roadmap. You possess a deep understanding of our product offerings and proactively align them with the customer's requirements.
    • Data-Driven Insights: Your analytical mind is very comfortable pulling information from datasets to drive customer success and inform strategic decisions, demonstrating a solid ability in data interpretation.
    • Account Management Expertise: With a strong background in Account Management, you have a proven track record of driving deals forward with ambition and strategic insight.
    • Resilience and Accountability: Display resilience in the face of challenges, comfortable with respectful disagreement and speaking your mind. You are not afraid to get uncomfortable when necessary to ensure client and project success.

    Why you may be a fit:

    • You are an expert at discovery to fully understand the customers' needs, embodying a customer-centric approach at all times.
    • You bring significant experience in an Account Management role, with a keen focus on driving revenue forward and cultivating successful client relationships.
    • Your experience in developer tools, infrastructure verticals, and data analysis sets you apart.
    • You are excited about building processes from scratch and eager for exposure to every aspect of the business.
    • Your multi-talented profile includes strong communication, resilience, accountability, ownership, and a proactive work ethic, making you an ideal candidate for this role.

    Even better if you have:

    • Experience at a startup
    • An engineering background
    • A passion for hardware

    We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >

    We want you (yes, you) to apply

    At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.

    We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.

    Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience

    About Memfault

    Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->

    Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->

  • Talentvolt Recruitment Search

    Customer Success Manager

    2 days ago

    Talentvolt Recruitment Search New York, United States

    **Customer Success Manager** · Discover a career move within a cutting-edge** Retail Solutions **Service Provider** with a compelling solution proposition within the retail landscape · We are on the hunt to find a US based, exceptional customer success manager ideally with an und ...

  • Capital Rx

    Customer Success Manager

    1 week ago

    Capital Rx New York, United States

    **About the Role**: · Capital Rx is seeking a self-driven customer success manager to fill a client facing role will report to our manager of customer success. This individual will be accountable for managing and servicing new and existing clients of JUDI's Adjudication platform. ...

  • Integral Ad Science

    Customer Success Manager

    6 days ago

    Integral Ad Science New York, United States

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer oper ...

  • PermitFlow

    Customer Success Manager

    6 days ago

    PermitFlow New York, United States

    **About PermitFlow**: · We've raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. · Our team is remote first and consists of architects ...

  • Future Publishing

    Client Success Manager

    3 days ago

    Future Publishing New York, United States

    Are you proficient in project management / client services in the digital media and branded content space and passionate about delivering best-in-class service? Are you skilled in creating and maintaining timelines for custom programs? Do you have experience in working cross-func ...

  • Equativ

    Customer Success Manager

    1 day ago

    Equativ New York, United States

    **Role Summary** · As a Customer Success Manager at Equativ, you will play a critical role in ensuring the success and satisfaction of both agency and self-service clients. Your primary focus will be to drive customer adoption and usage of our deal curation platform, monitor and ...

  • Per Scholas

    Apprenticeship Success Manager

    6 days ago

    Per Scholas New York, United States

    **ABOUT PER SCHOLAS**: · For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorou ...

  • Smartrr

    Manager of Client Success

    6 days ago

    Smartrr New York, United States

    We're looking to add an experienced Manager of Client Success who can help our team of CS professionals build meaningful advisory relationships with the entrepreneurs, founders and business operators who make up our client base. With a track record of outstanding support and deep ...

  • Axomic

    Scale Customer Success Manager

    5 days ago

    Axomic New York, United States

    **Company Description** · OpenAsset is the only Digital Asset Management solution built for the Architecture, Construction and Engineering industries. We have over 900 clients and 20 years of experience delivering value. Our vision is to inspire people through visualization of th ...

  • Workday

    Customer Success Manager, + Hiredscore

    1 week ago

    Workday New York, United States

    Your work days are brighter here. · At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us a ...

  • Trustpilot

    Enterprise Customer Success Manager

    3 days ago

    Trustpilot New York, United States

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · The Enterprise Customer Success team a ...

  • Magnite

    Account Manager, Client Success

    7 hours ago

    Magnite New York, United States

    Account Manager, Client Success · New York, New York · Hybrid Schedule (M/F remote, T/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to h ...

  • Network For Teaching Entrepreneurship

    Global Programs Success Manager

    1 week ago

    Network For Teaching Entrepreneurship New York, United States

    **Global Programs Success Manager** · The Network for Teaching Entrepreneurship (NFTE) activates the entrepreneurial mindset and builds start-up skills in youth and young adults from under-resourced communities to ensure their success and create a more vibrant and inclusive socie ...

  • Box

    Scaled Customer Success Manager

    5 days ago

    Box New York, United States

    **WHAT IS BOX?** · Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their ...

  • Infillion

    Client Success Manager, Instadium

    6 days ago

    Infillion New York, United States

    **About the Company** · Infillion is the only global media platform combining the power of MediaMath's industry-leading data and technology with the unrivaled performance of TrueX's interactive video and CTV technology. Infillion works with more than 1,400 of the world's leading ...

  • PORR SUISSE AG

    Customer Success Manager

    1 week ago

    PORR SUISSE AG New York, United States

    Du erarbeitest mit dem Kunden die technischen und organisatorischen Anforderungen für die Anbindung an unsere Plattform. · Du passt den Onboarding-Prozess bestmöglich an die Kundenwünsche an und sorgst für eine fristgerechte Umsetzung. · Es fällt dir leicht, Produkte und Anwendun ...

  • Procore Technologies

    Manager of Customer Success, Enterprise, General

    1 day ago

    Procore Technologies New York, United States

    **Job Description** This is a hybrid position with the expectation to go into our New York office 1x per week.** · We're looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Pro ...

  • The Athletic Clubs

    Customer Success Manager

    1 week ago

    The Athletic Clubs Brooklyn, United States Full time

    Job Overview: · In addition the CSM will be responsible for coaching 15 training sessions per week as set forth by the GM. · **Responsibilities**: · - Develop and maintain strong relationships with customers to understand their needs and ensure their success · - Serve as the main ...

  • Artemis Talent Group Ltd

    Customer Success Manager

    1 week ago

    Artemis Talent Group Ltd New York, United States

    Customer Success Manager · Location: · New York · Salary: · Up to $170,000 depending on experience · Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, M ...

  • Gen II Fund Services LLC

    Client Success Manager

    4 days ago

    Gen II Fund Services LLC New York, United States

    This role will be responsible for the onboarding, customer success and solution best practices for Gen II's proprietary performance and attribution platform, Sensr. As a member of Sensr's Client Success Team, you will be an integral part of client implementation, working closely ...