- Create and generate electronic forms requesting patient documents from physicians.
- Collect and manage patient eligibility documents such as prescriptions, certificates of medical necessity, letters of medical necessity and prior authorizations.
- Contact doctor offices as necessary to collect prescriptions, certificates of medical necessity, letters of medical necessity, clinical notes, and lab results.
- Contact insurance companies to collect approved prior-authorization requests.
- Escalate recurring problem accounts or physician groups or other trends to the management appropriately and in a timely manner.
- Maintain regular, predictable, consistent attendance and flexibility to meet the needs of the department.
- Understand and follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
- Plan and organize work effectively and ensure its completion.
- Meet all productivity requirements.
- Demonstrate team behavior and promote a team-oriented environment.
- Actively participate in continuous quality improvement.
- Always represent the organization professionally.
- Serve as backup to Customer Service department for customer concerns, issues, complaints, or questions.
- Analyze documentation required for billing services and ensure compliance to payer requirements.
- Resolve pending revenue by reconciling received documentation and pending charges.
- Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation.
- Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.
- Requests authorization from state Medicaid programs.
- Maintains and updates physician databases to ensure accurate delivery of billing documentation and communications with physician offices.
- Decision Making
- Analytical and problem-solving skills with attention to detail
- Strong verbal and written communication
- Excellent customer service skills
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks
- Reports To: Department Manager Approved by: Human Resources
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
- High School Diploma or equivalent
- One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
- Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
- Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.
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Documentation Specialist - Columbia, United States - AdaptHealth
Description
Job Duties:
Competency, Skills and Abilities:
Minimum Job Qualifications: