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    IT Support Analyst II - Scottsdale, United States - DirectedLINK

    DirectedLINK
    DirectedLINK Scottsdale, United States

    1 week ago

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    Description

    Job Description

    Job Description

    TITLE: IT SUPPORT ANALYST II

    DAYS/HOURS: M-F / 6AM-3PM mt

    HYBRID: 3 IN / 2 OUT

    TYPE: CONTRACT-TO-HIRE (6 months)

    LOCATION: SCOTTSDALE, AZ

    HOURLY PAY: $28-$32

    INDUSTRY: MANUFACTURING AND DISTRIBUTION

    COMPANY INFO

    Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

    · Great company culture with emphasis on collaboration and team building

    · Growth opportunity

    · Minimal outsourcing

    ROLE: The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.

    REQUIRED & PREFERRED QUALIFICATIONS

    • Bachelor's Degree or equivalent work experience in a related field required
    • IT certifications or equivalent work experience preferred
    • 3+ years' experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
    • 2+ years' experience supporting the following applications and technologies preferred:
      • Trend Micro Antivirus
      • Citrix
      • Active Directory
      • TCPIP, DNS, DHCP, WINS
      • VPN client configuration
      • Microsoft Exchange/Outlook: Creating rules
      • Microsoft Excel: understanding Macros and formulas
      • Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues
      • Help Desk Incident Management Software
      • SQL or Microsoft Access database
    • Remote control tools – Bomgar preferred
    • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
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