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    Customer Service Associate - Albany, United States - Home Depot

    Home Depot
    Home Depot Albany, United States

    1 week ago

    Home Depot background
    Description

    Position Purpose:
    The Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center.

    The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.

    The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements, and coordinating installations in conjunction with the Measurement Services center.

    The position is also directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a tablet and various related department goals.


    Key Responsibilities:
    90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting home measures.

    10% Drawing Review - Review and edit of drawings in the tablet


    Direct Manager/Direct Reports:
    This Position typically reports to Local Field Manager

    This Position has 0 Direct Reports


    Travel Requirements:
    Typically requires overnight travel 5% to 20% of the time.


    Physical Requirements:
    Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).


    Working Conditions:
    Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.


    Minimum Qualifications:
    Must be eighteen years of age or older.

    Must be legally permitted to work in the United States.


    Preferred Qualifications:
    No additional qualifications


    Minimum Education:
    The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


    Preferred Education:
    No additional education


    Minimum Years of Work Experience:
    1


    Preferred Years of Work Experience:
    No additional years of experience


    Minimum Leadership Experience:
    None


    Preferred Leadership Experience:
    None


    Certifications:
    None


    Competencies:
    Action Oriented

    Collaborates

    Communicates Effectively

    Customer Focus

    Drives Results


    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    - $ $21.00
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