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    Service Bureau Agent - San Francisco, CA, United States - Hornblower - City Experiences

    Hornblower - City Experiences
    Hornblower - City Experiences San Francisco, CA, United States

    1 week ago

    Hornblower - City Experiences background
    Full time
    Description

    Do you share Alcatraz Cruises' passion for providing amazing experiences?

    If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

    As we say at Hornblower, why work when you can cruise?


    The agent will work in the office processing group reservations, answering group phone lines and emails, as well as conducting safety orientations for all youth groups.

    This position also involves assisting the ticket booth with the selling and scanning of tickets, and boarding and off-loading of guests, as needed.

    Provide excellent customer service
    Conduct Youth Group safety orientations
    Answer group-dedicated phone lines to assist guests and tour operators with securing reservations
    Print and file all documents
    Contact the National Park Service if groups arrive late (with supervisor/manager approval)
    When handling transactions, use responsible cash handling techniques, skills, and oversight, as trained
    Two years guest service/hospitality or marketing/sales experience required
    Proficiency in Microsoft Word, Excel, Outlook, Google Docs and Gmail
    Knowledge of another language in addition to English is preferred
    Must possess a TWIC Card (Transportation Workers Identification Card)
    City Experiences' passion is to provide amazing experiences on land and water.

    Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

    If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

    The RESPECT Service System embodies City Experiences' mission, vision, values, and operating principles.

    By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

    Foster diversity and inclusion.

    ~ Practice conservation and environmental responsibility.

    ~ Make data-driven, fact-based decisions.

    ~ The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.

    PandoLogic


    Keywords:

    Cruise Agent, Location:
    San Francisco, CA
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