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Resource Assistant II - Atlanta, United States - Joliet Junior College
Description
Position Title:
Resource Assistant IIJob Description:
POSITION TITLE: Resource Assistant IISTATUS: Part Time
DIVISION: Academic Affairs
DEPARTMENT: Applied Arts, Workforce Education and Training
CLASSIFICATION: Non-exempt
UNION: TOSSC
REPORTS TO: Coordinator, City Center
PLACEMENT: Clerical Staff, Grade 7
MINIMUM PAY RATE:$17.61 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
POSITION SUMMARY
Hours will be daytime, and evenings; however, hours may vary semester-to-semester in accordance with the needs of the City Center Campus. Must have access to transportation and be willing to work at other campuses when necessary. Strong customer service, communication, organization and problem-solving skills are important. Initiative and attention to detail are also key to the success of the individual in this position.
ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Serve as receptionist and front-line information dispenser for the City Center Campus.
2. Receive and direct students and visitors, handle phone calls, take and relay messages, provide requested information, prioritize and distribute mail.
3. Work closely with staff to ensure that all building policies and procedures are clearly communicated to students, staff and instructors.
4. Assist in the development and distribution of promotional materials and class scheduling; maintain records and prepare reports; coordinate activities with appropriate college staff.
5. Communicate course schedule information and register students and process payments.
6. Assist instructors and patrons with audio/visual equipment, Internet access, and other technologies and equipment utilized to access information.
7. Receive, and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner.
8. Participate in staff meetings, in-services, and trainings as may be required.
9. Serve students/faculty: answer questions, address concerns, handle problems, make referrals and provide directions, etc. to ensure student/faculty satisfaction on campus.
10. Open and close selective facilities as required; maintain the general appearance of facilities.
11. Perform other duties as assigned.
MINIMUM QUALIFICATIONS
1. High School Diploma or equivalent.
2. One (1) year of related experience.
3. Strong customer service and phone skills.
4. Working knowledge of personal computer and Microsoft Office skills including Word and Excel. 5. Knowledge of modern office practices and procedures.
6. Attentiveness to detail, organizational skills and initiative are extremely important, along with the ability to handle sensitive information with professionalism, discretion and impartiality.
7. Ability to handle multiple tasks and responsibilities simultaneously. Must become knowledgeable of college programs and services.
8. Strong verbal and written skills, and ability and willingness to work cooperatively with a diverse population.
9. Access to transportation and a willingness to work at other campuses when necessary.
10. Availability to work some evenings and weekends.
11. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
12. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.
PREFERRED QUALIFICATIONS
1. Associate's degree or two (2) years of college.
2. English and Spanish verbal and written communication proficiency.
3. Demonstrated multicultural competence.
PHYSICAL DEMANDS
1. Normal office physical demands.
2. Ability to travel between campus locations and to and from community events.
WORKING CONDITIONS
1. Duties are performed indoors in the usual office and/or outdoor environment.
Full Time/Part Time:
Part timeUnion (If Applicable):
TOSSCScheduled Hours:
28
