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Invoice Processing Specialist
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Invoice Processing Specialist
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Controller
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The Aubuchon Company Westminster, United StatesThe Aubuchon Company is a 4th generation family company with 100+ retail locations that believes we don't need to choose between being a "mom and pop" and a modern-day competitor. Our success is a direct reflection of the diverse, fun and ambitious team members who deliver "The A ...
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Order Processing Specialist - Westminster, United States - The Ash Group
Description
**W2 ONLY, NO C2C OR 3RD PARTY**
Title: Order Admin/Customer Support/Claims Support
Location: Westminster, CO
Setting: Hybrid, onsite Tue/Wed and Thur in Westminster, CO. Remote Mon and Fri\
Pay: $21.80/hour on W2 (Firm Rate, no negotiations)
# of Openings: 1
Position Type: This is a 5-month contract
**This position is a combination of order processing, customer support and handling disputes/claims. A combination of order processing and handling a diverse range of customer issues is ideal for this role. Must have recent exp in order processing**
Summary:
We are seeking a dedicated and skilled intermediate-level customer service representative to join our dynamic and global services team. You will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.
Responsibilities:
-Complicated dispute resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.
-Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.
-Problem solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.
-Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.
-Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.
-Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes.
Qualifications:
-2-4 year degree preferred, additional education or training in claims processing, business administration, accounting/finance, software delivery, or supply chain management is a plus.
-1-2 years of experience in claims management, accounting, order administration, sales support, etc.
-Experience in customer service, dispute resolution, order admin, accounting/finance, sales support, or related field.
