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Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Replit San Francisco, United States[Full Time] Support Engineer at Replit (United States) | BEAMSTART Jobs · Support Engineer · Replit United States · Date Posted · 17 Nov, 2022 · Work Location · San Francisco, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience Required · ...
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IT Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Snappr San Francisco, United States[Full Time] IT Support Engineer at Snappr (United States) | BEAMSTART Jobs · IT Support Engineer · Snappr United States · Date Posted · 21 Feb, 2023 · Work Location · San Francisco, United States · Salary Offered · $900 — $1000 yearly · Job Type · Full Time · Experience Required ...
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IT Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
Twitch Interactive San Francisco, United StatesAbout Twitch Twitch is the worlds biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. Its where millions of people come together to chat, interact, and make their own enterta Support Engineer, IT, Engineer, ...
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Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
Money Fit by DRS San Francisco, United StatesTonic's customer base is rapidly growing and we're looking to grow our product support team to ensure their success with our expanding product offerings. In this role you'll work directly with our end users and internal customer-facing team members to ensure customers get the mos ...
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Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Banner Corp San Francisco, United States[Full Time] Support Engineer at Banner (United States) | BEAMSTART Jobs · Support Engineer · Banner United States · Date Posted · 26 May, 2023 · Work Location · San Francisco, United States · Salary Offered · $100 — $150 yearly · Job Type · Full Time · Experience Required · 3+ ...
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IT Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Twitch San Francisco, United StatesAbout Twitch · Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It's where millions of people come together to chat, interact, and make their own entertainment. · We're about commun ...
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IT Support Engineer
Found in: ZipRecruiter Test10S US C2 - 10 hours ago
Tekberry San Francisco, United StatesJob Description · Job DescriptionTitle: IT Support Engineer - Hardware Lifecycle Specialist · Pay Rate Range: $32/hr. DOE · Benefits include health, dental, and vision (eligible on the 1st of the month following your start date). · Employment Type: Full-Time; 9+ Month Contract · ...
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IT Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Tonal San Francisco, United States Full timeWho We Are · Tonal is the smartest home gym and personal trainer. It has completely revolutionized the way people work out at home, with its sleek design and advanced A.I. technology. We've united a diverse team of experts and decades of research to reinvent strength training, ma ...
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Support Engineer
Found in: beBee S2 US - 3 weeks ago
Sanity San Francisco, United States Full timeLink to template: · We are looking for an empathic support engineer who is excited about solving technical issues for our enterprise customers. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and ...
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Support Engineer
Found in: beBee S2 US - 4 days ago
Lumos San Francisco, United States Full time· In 2011, Marc Andreessen famously said, "Software is eating the world." 10+ years later, software hasn't just nibbled, it has indulged in a lavish ten-course feast at a Michelin star restaurant. From Slack to Zoom to Figma, software is embedded in every company's DNA. And whil ...
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Production Support Engineer
Found in: Lensa US 4 C2 - 2 hours ago
Salesforce San Francisco, United StatesS:Candidates having min of 10 years of relevant technical experience. Ability to take a sophisticated problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time. Lead teams/work across t Support Engineer, Production, ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Aviator Services Inc San Francisco, United States[Full Time] Technical Support Engineer at Aviator (United States) | BEAMSTART Jobs · Technical Support Engineer · Aviator United States · Date Posted · 05 Jan, 2023 · Work Location · San Francisco, United States · Salary Offered · $75000 — $125000 yearly · Job Type · Full Time ...
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Linux Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Global Channel Management West Valley City, United StatesAbout the job Linux Support Engineer · Linux Support Engineer needs 7+ years experience · Linux Support Engineer requires: · Standard RPE and excellent communication skills both written and verbal. · Strong Linux skills · Experience w/ Python for task automation · Good comm ...
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Developer Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
EngFlow GmbH San Francisco, United StatesThe currency you can never get back: · time . At EngFlow, that's exactly what we're saving. By speeding up builds and tests, we are helping increase resource efficiency, developer productivity, and product quality. Our cloud-based distributed service uses remote execution and ca ...
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Technical Support Engineer
Found in: Appcast US C2 - 4 days ago
Skai San Francisco, United StatesReady to take your career to the next level? · Skai is a go-to-market engine that powers brand decisions and execution with actionable intelligence for accuracy, speed and agility in making customer connections. · Skai's platform includes a suite of data-driven products for marke ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 2 hours ago
Gong San Francisco, United StatesGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...
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Escalation Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Retool San Francisco, United StatesABOUT RETOOL: · Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and prov ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 4 days ago
Ironclad Inc San Francisco, United StatesIronclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other ...
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Technical Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Gong West Valley City, United StatesGong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...
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Technical Support Engineer @
Found in: Lensa US 4 C2 - 4 days ago
Ironcladhq San Francisco, United StatesFeb 15, Ironcladhq is hiring a remote Technical Support Engineer. · Salary: base salary range: $100,000 - $120,000. Location: USA. · Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on con ...
Product Support Engineer II - San Francisco, CA, United States - Linux Foundation Co
Description
Product Support Engineer II - Full Time Contractor
The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption.
The Linux Foundation Support team is looking for an experienced Service Desk Support Engineer II to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer escalations via Jira Service Desk, troubleshooting and solving more complex issues, and triaging and escalating to the appropriate internal software engineering team. This role is customer facing and will include support requests from the open source project community along with internal employee customers, with a focus on process management, and helping us streamline request management.
Support open source community members, along with internal Linux Foundation clients, in various support queues as an escalation point for complex issues.
Work with Product Engineering and IT Teams to understand how to diagnose common issues and determine the difference between user errors and application issues which require developer evaluation and response.
Provide excellent support by taking ownership of requests to give quick resolutions in a warm, friendly manner
Create, maintain, and update documentation for various support issues and runbooks.
Analyze support queues to determine if there are any gaps in knowledge bases or request types and update as needed.
Regularly report on outstanding and in progress issues to support, product, and infrastructure teams.
US Pacific timezone preferred.
Excellent English communication skills, written and spoken
Bachelor's degree in Computer Science related field or equivalent work experience
3+ years of relevant technical experience, preferably in highly secure, high availability environments
Exceptional collaboration in a remote team environment
Experience with Service Desks, Jira Service Management a plus
Experience with Confluence or other Wikis
Strong troubleshooting skills
Experience with troubleshooting Access Control Systems and login systems
Experience with AWS EC2, RDS, ELB, VPC, Lambda, API Gateway, DynamoDB, CloudWatch, and Container technologies
Experience with Serverless applications a bonus
Experience with Git on Github or GitLab
Basic Shell scripting experience (Bash, Python)
Understanding of DNS technologies and different record types
Experience working in a highly visible support role and with widely distributed teams
Experience with Infrastructure as Code, particularly Terraform or Puppet
Experience working with open source projects a plus
The Linux Foundation is a largely all-remote workforce that hires top-notch talent. We are as passionate about providing a flexible and supportive work culture as we are in Open Source Software. Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office.
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