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    Patient Services Coordinator - Shenandoah, United States - US Oncology Network-wide Career Opportunities

    US Oncology Network-wide Career Opportunities
    US Oncology Network-wide Career Opportunities Shenandoah, United States

    3 weeks ago

    Default job background
    Description
    Overview

    Texas Oncology

    is looking for a

    Patient Services Coordinator

    to join our team

    This position will support our Kingwood location in Humble, TX.
    This position can be either a level 1, 2 or Sr based on relevant work experience.
    Texas Oncology

    i

    s the largest community oncology provider in the country and has approximately 600+ providers

    in

    220


    • sites across Texas and southeastern Oklahoma
    .


    Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.

    Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs.

    More victories."

    in their fight against cancer.

    Today,

    Texas Oncology

    treats half of all Texa

    ns

    diagnosed with cancer on an annual basis.
    Why work for us?
    Come join

    our

    team

    that

    is

    responsible for

    helping lead

    Texas Oncology in treating more

    patient

    diagnosed with cancer than any other provider in Texas

    .

    W

    e offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage,

    a generous PTO program

    ,

    a 401k plan that comes with a company match, a Wellness program that rewards you

    practicing a healthy lifestyle

    , and lots of other great perks such as Tuition Reimbursement,

    an Employee Assistance

    program

    and discounts on some of your favorite retailers.
    What does the

    Patient Services Coordinator

    do?

    (

    including

    but not limited to)
    The Patient Service Coordinator professionally greets and welcomes patients and their friends/family

    .

    Registers and schedules appointments for patients in an efficient and

    timely

    manner

    .

    Answers, screens, and directs all incoming calls to

    appropriate personnel relaying

    messages between patients and clinical staff

    .


    Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

    Responsibilities

    The essential duties and responsibilities

    (including but not limited to):

    Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
    Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
    Answers, screens, and responds to routine questions, routes to

    appropriate personnel

    , or take thorough messages. Pages clinic personnel as

    appropriate

    . Communicates messages in

    an accurate

    and

    timely

    manner according to procedures.
    Checks

    patients out after examination. Schedules returning appointments

    in accordance with

    physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
    Records patient cancellations and missed appointments; reschedules appointments. Notifies

    appropriate staff

    of the cancellation and makes note in patient chart.
    Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and

    appropriate office

    supplies

    required

    for daily activities.
    Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patien

    t'

    s records.
    Other duties as requested or assigned. May type memos and forms

    .

    No more than five high level duties

    .

    Qualifications

    The ideal candidate for the Patient Services Coordinator will have the following background and experience:
    Level 1
    High school diploma or equivalent required

    .
    Some

    receptionist

    or office experience preferred.
    Proficiency

    with computer systems and Microsoft (Outlook, Office Word, and Excel)

    required

    .
    Must successfully complete required e-learning courses within

    90 days

    of occupying position.
    Level 2 (including Level 1 requirements)
    At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software

    required

    .
    Knowledge of this practice's personnel, daily routines, and scheduling a plus.
    Level Sr (including Level 1 and 2 requirements)
    At least 5 years front medical office receptionist experience with insurance forms and scheduling software

    required
    Physical Demands
    T


    he physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee

    is regularly required to

    sit and use hands to finger, handle, or feel. The employee

    is occasionally required to

    stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.
    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.

    #J-18808-Ljbffr


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