General Manager - Foxborough, United States - Big Night Entertainment Group

Big Night Entertainment Group Foxborough, United States

2 weeks ago

Description

As a General Manager, a typical day might include the following:

Directing all front of house operations
Delivering revenue and profits by reviewing expenditures and providing appealing restaurant service; managing staff
Maintaining patron satisfaction and building relationships with preferred patrons
Accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; Cleary communicating job expectations; enforcing policies and procedures
Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
Delegating authority, assigning responsibilities and effectively managing subordinates, taking responsibility for their growth and career path
Establishing standards for personnel administration and performance, exceptional service to patrons, food selection and service
Partnering with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
Allocating funds, authorizing expenditures, and assisting in planning budgets for departments
Negotiating contracts with vendors
Answering patrons' complaints and resolving problems
Maintaining all necessary license and permits
Other duties as assigned

Supervisory Responsibilities:

Manage 4-5 subordinate managers who in turn supervise a total of up to approximately 60-70 employees
Responsible for the overall direction, coordination, and evaluation of these employees
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Other supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

Minimum of 2 years direct general management experience in a high-volume, upscale food and beverage and/or club environment required
Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
High School Diploma required. Associate or Bachelor's degree preferred
TIPS or other recognized Alcohol Certification a plus and will be required if chosen for the position
Other certifications may be required over the duration of employment if selected such as Food Safety Management, Allergen, Crowd Control, CPR and/or First Aid
Exemplary customer service skills
Strong problem solving and analytical skills
Ability to work well with people internally and externally at all levels
Solid planning, organizing and scheduling abilities
Strong team building skills with emphasis on development and ability to think outside the box
Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
Work hours necessary to maintain facility

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
Project Management - Develops project plans; Completes projects on time and budget
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
Visionary Leadership - Displays passion and optimism; Inspires respect and trust
Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
Business Acumen - Understands business implications of decisions; Displays orientation to profitability
Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
Organizational Support - Follows policies and procedures; Supports organization's goals and values
Strategic Thinking - Develops strategies to achieve organizational goals
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
Non-typical office hours will be customary including evenings, weekends, and holidays

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