General Manager - West Warwick, United States - Spring Hill Suites

Description

GENERAL MANAGER (Hospitality)

As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing strategy, profitability, revenue generation, and human resources activities.

This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations and delivering a return on investment to both Marriott and company ownership.

Duties and Responsibilities:

• Providing timely realtime feedback to management, and hourly associates on service and operational standards.
• Creating, and supporting clear lines of responsibility for the management team, including coverage and oversight throughout the day.
• Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins.
• Working with the Regional Sales office (RSO) to implement a sales strategy for the property (e.g., goal setting, setting rates, etc.).
• Working with Market Sales to establish property sales strategy, goals, and action plans.
• Developing innovative means for capturing new streams of revenue through property amenities.
• Measuring, analyzing, and communicating property performance using a variety of financial/nonfinancial data including controllable costs, sales.

revenue, guest satisfaction, and associate engagement data.

• Managing the relationship with the revenue management team (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.).
• Conducting daytoday Human Resource transactions to support needs of the property (e.g., compensation actions, initiation, and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
• Ensuring ongoing development of managers (e.g., one on one coaching, etc.).
• Actively recruiting and hiring qualified associates.
• Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Performing additional duties, as required.
• Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID19.

Position Experience and Requirements:

• We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality.
• It is important that you can effectively manage P&L and financials to ensure your location's continued profitability.
• You should also display excellent verbal and written communication and interpersonal skills as well as strong customerservice and marketing abilities.
• Associates degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor's degree, a plus.

- (4) Four years' experience (2 years with a bachelor's degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

• Valid Driver's License.
• Experience in implementing payroll and inventory cost controls.
• Strong sales and marketing abilities.
• Seeking individual with Marriott experience.
• Salary is negotiable and based on experience.

Note:

This job description in no way states of implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their supervisor.


Additional Expectations:

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• This hotel operates seven (7) days a week and twenty

- four (24) hours per day. All employees both management and hourly must realize this fact and be willing to hold a flexible schedule that includes nights, weekends, and holidays.
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EOE
- **WE COMPLY WITH ALL APPLICABLE STATE FEDERAL AND LOCAL CIVIL RIGHTS LAWS. WE DO NOT DISCRIMINATE ON THE BASIS OF RACE,COLOR,NATURAL ORIGIN, AGE, DISABILITY,