General Manager - Boston, United States - DHC Massachusetts

DHC Massachusetts
DHC Massachusetts
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Summary
The General Manager will lead the coordination and planning of everyday business operations.

The General Manager is a team builder and provides support and direction to ensure the smooth operations of the business.


Job Expectations
The General Manager is responsible for all restaurant activities, ensuring that Restaurant Management and Team Members fulfill their job responsibilities and meet expectations. The General Manager is tasked with creating, executing, and following up on the Restaurant's Business Plan.


Duties:


  • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
  • Communicate to their immediate supervisor when additional training guidance and practice is needed
  • Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently
  • Ensure the organization of shift schedules for Team Members and monitor/coach attendance, tardiness, and time off
  • Understand how each job responsibility impacts guests, employees, and overall restaurant operations
  • Ensure that the Restaurant Management Team and Team Members collaborate to prepare items on the Dave's Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
  • Delegate tasks to ensure restaurant cleanliness, including clearing tables, sweeping, mopping floors, washing/sanitizing/disinfecting kitchen utensils and high-touchpoint areas, and servicing restrooms
  • Address Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
  • Maintain a neat and tidy appearance as per the DHC Uniform Policy
  • Are performance-oriented and understand performance expectations and results
  • Provide direction, supervision, and feedback to their management team & Team Members to uphold high productivity and team morale
  • Implement advanced cash handling policies and procedures
  • Oversee the hiring, training, scheduling, and daily tasks of the teams
  • Manage purchasing, inventory, maintenance, and other operational functions
  • Develop strategies for improved workplace efficiency and goal achievement
  • Focus on enhancing sales and forecasting future performance
  • Plan, organize, and implement all daily operational routines and activities effectively with the management team
  • Ensure completion of all required administrative duties and daily paperwork, including necessary checklists
  • Ensure proper opening and closing of the Restaurant following DHC policy
  • Foster an environment of trust to encourage honest, open, and direct communication
  • Set a positive example for the entire team in all aspects of business and personnel practices
  • Follow company guidelines for food and cash controls and cost control guidelines
  • Maintain communication with the Restaurant Management Team & Team Members to address interpersonal issues as required

Requirements:


  • Current student or high school diploma/GED preferred
  • Must be at least 21 years old and fluent in English
  • Previous Assistant General Manager/General Manager experience
  • Certified in all stations and Management positions following the DHC Training Program
  • Current ServSafe Certification
  • Flexibility to work nights, weekends, holidays, opening, and closing shifts
  • Ability to stand for extended periods and work in a fast-paced environment
  • Ability to bend, stoop, and lift comfortably
  • Ability to work in close quarters and around heat
  • Maintain a positive attitude while performing duties
  • Committed to Guest satisfaction and viewing Restaurant Operations from the Guest's perspective
  • Effective communicator with coworkers and the Restaurant Management Team
  • Excellent organization, planning, time management, delegation, and problem-solving skills

Transportation & Accessibility:

- **Must have reliable transportation to work, a driver's license, and proof of insurance**:

  • Must have a reliable method of communicating with Restaurant Management Team and Teammates
About Dave's Hot Chicken
Dave's Hot Chicken was founded by friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan.

Dave, a chef trained in Thomas Keller's (French Laundry) organization, embarked on creating the perfect Hot Chicken through research, tasting, and frying.

The four friends pooled $900 to set up a small stand in an East Hollywood parking lot, focusing on a simple menu with exceptional chicken. Sourced and prepared to be the juiciest and most tender, each piece is seasoned with Dave's own blend of spices
More jobs from DHC Massachusetts
See all jobs of DHC Massachusetts