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    Engineering Manager - New York, United States - SkyBridge Luxury & Associates

    SkyBridge Luxury & Associates
    SkyBridge Luxury & Associates New York, United States

    3 weeks ago

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    Description

    SkyBridge Luxury & Associates is proud to announce our partnership with an extraordinary hotel located in the heart of New York City. We are currently seeking an experienced Engineering Manager to join their esteemed team. In this role, you will be responsible for overseeing all aspects of engineering operations and ensuring the efficient functioning of the hotel's facilities and systems. Additionally, you will lead a team of talented engineers, providing guidance and support to ensure high standards of performance and maintenance. With your expertise and leadership, you will play a pivotal role in maintaining the hotel's reputation for excellence and ensuring an exceptional guest experience.

    SUMMARY/OBJECTIVE

    The Engineering Manager is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, and anticipating and delivering guests' needs. The Engineer Manager assists the Director of engineering in maintaining the entire hotel facility, including the physical building structure, all mechanical, electric, HVAC, and life safety systems as well as all related equipment in accordance with energy conservation and preventative maintenance programs.

    ESSENTIAL JOB FUNCTIONS

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Responsibilities and essential job functions include but are not limited to the following:

    • Think and act like an owner.
    • Be fully accountable for the people, products, and profit within the hotel.
    • Provide excellent, friendly, courteous, and professional service to all internal and external guests, in every interaction.
    • Maintain and ensure the overall cleanliness and safety of the work area/assigned station and the establishment.
    • Perform opening and closing procedures.
    • Lead by example by inspiring your team to achieve and exceed targets to include, but not limited to guest relations, team member relations, costs and efficiencies, and sales and revenue.
    • Lead and ensure appropriate and effective focus on activities of the department and team on a day-to-day basis.
    • Contribute to the strategic development of the hotel.
    • Join the Director of Engineering to conduct walk-throughs and visually assess the safe and efficient maintenance and operation of the physical structure(s) of the hotel, all mechanical, electrical, HVAC systems, and any other related equipment.
    • Assist in assessing the needs of the building, and develop and execute short and long-term strategies for successful property management for the hotel.
    • Perform general repair and maintenance, such as responding to guest calls as required, per the direction of the Director of Engineering.
    • Ensure that all safety systems are operable.
    • Maintain accurate record keeping of all assigned tasks by verifying completion of all routine maintenance on public spaces, event rooms, ballrooms, venues, back-of-the-house spaces, and grounds.
    • Accurately record and verify the completion of all repairs, replacement, and renovation projects to offices and team member work areas.
    • Report and conduct any preventive maintenance.
    • Support the Director of Engineering with recruitment, training, supervising, and holding department staff accountable.
    • Adhere to all purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets, and schedules.
    • Report to the Director of Engineering if there are any structural, system, equipment, or budgetary concerns that should be addressed.
    • Access and input information into a computer and generate reports.
    • Ensure guest rooms, public areas, outdoor spaces, and event spaces are immaculate, everything is in working order including climate, lighting, shades, etc. and rooms are set to specification.
    • Supervise necessary repairs and maintenance throughout the hotel.
    • Support the Director of Engineering in technical data, bidding, project work, alterations, and repairs for the property.
    • Actively train in fire prevention, environmental health and safety, and engineering systems.
    • Attend all meetings regarding hotel operations, i.e., department, fire, safety, health and quality improvement.
    • Support the Director of Engineering in overseeing the department's payroll and schedules.
    • Develop relationships with guests in order to provide personalized service.
    • Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
    • Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
    • Proper handling of VIPs, recognizing repeat guests, and protecting their privacy and confidentiality.
    • Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
    • Ensure that reporting procedures are aligned with applicable SOP.
    • Ensure all hotel and restaurant policies, standards, and local laws are followed.
    • Ensure sanitation fundamentals and Health Department requirements that are set forth by local, state, and federal regulations are in compliance.
    • Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
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