-
Electrical Service Coordinator
2 days ago
Strada Electric & Security Sanford, United StatesJob Summary: · The Electric Service Coordinator will be supporting administrative service functions for respective Area Managers, Service Supervisors, and Service Technicians. The ESC will be responsible for scheduling in- home service calls, dealing with builders regarding docum ...
-
service appointment coordinator
1 week ago
AutoNation, Inc. Sanford, FL , USA, United StatesThe Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Department Coordinator, Customer Experie ...
-
Sales/Service Coordinator
3 days ago
Del-Air Heating & Air Con Sanford, United StatesJob Description · Job DescriptionDEL-AIR Heating, Air Conditioning, and Refrigeration is a rapidly growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Jacksonville, Melbourne, Sanford (headquarters), Sarasota, and Tampa · DEL-AIR is a growi ...
-
Hepatology Patient Service Coordinator
2 days ago
AdventHealth Orlando Orlando, United StatesTop Reasons to work at AdventHealth · - Benefits from Day One · - Paid Days Off from Day One · - Student Loan Repayment Program · - Career Development · - Pet Insurance · **Our promise to you**: · Joining AdventHealth is about being part of something bigger. It's about belonging ...
-
patient service coordinator
6 days ago
National Spine & Pain Centers Lake Mary, FL , USA, United StatesApply · Description · Patient Services Coordinator · Reports To: Center Manager · Shift Schedule: Days · Job Category: Administrative · Job Status: Non-Exempt · For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through m ...
-
patient services coordinator
1 week ago
Kroger Lake Mary, FL , USA, United StatesSupport the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core Patient Services, Training, Co ...
-
patient services coordinator
1 week ago
Kroger Lake Mary, FL , USA, United StatesSupport the Pharmacy operations by providing a series of routine services required by manufacturers and regulators related to patients privacy and consent to treatment, working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, in ...
-
Service Coordinator
1 week ago
Comprehensive Energy Service Inc Longwood, United StatesComprehensive Energy Services, Inc. is hiring a Experienced Service Coordinator - DispatcherJoin a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team todayBenefits Offered: Medical, Dental, Vision, Company Paid Life ...
-
Service Coordinator
2 days ago
Stark Tech Longwood, United StatesJob Description · Job DescriptionAdvance your career with the Stark Tech team. We'll shape your future together · Stark Tech is a total optimization provider of facilities and energy solutions. · Stark Tech leads the market in providing cutting-edge facilities and energy solutio ...
-
Account Coordinator
3 days ago
Evok Advertising Lake Mary, United StatesJoin Our Vibrant Team at Evok - We're Hiring an Account Coordinator · Location: Lake Mary, FL · Are you a dynamic marketing professional looking for a career where you can exercise your coordination prowess and grow with a thriving team? Evok is on the hunt for a proactive and in ...
-
Phlebotomy Coordinator
1 week ago
Diagnostics On The Go (DIAGGO) Lake Mary, United StatesOverview: · **We are seeking a highly skilled and experienced Phlebotomy Manager to join our team. You will oversee and coordinate various aspects of our operations. This is a leadership role that requires strong organizational skills, attention to detail, and the ability to effe ...
-
Marketing and Community Relations Associate
2 days ago
MOORE MEDICAL GROUP INC Lake Mary, United States**JOB SUMMARY**: · Moore Medical Group is seeking an individual with excellent marketing and outreach management skills to develop and generate a pipeline of prospective clients through multiple grass roots activities, including participating in a variety of local community event ...
-
Associate, Relationship Management
2 days ago
BNY Mellon Lake Mary, United StatesOverview · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custo ...
-
Project Manager Ii
2 days ago
Duke Energy Lake Mary, United StatesMore than a career - a chance to make a difference in people's lives. · Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities fo ...
-
Medical Receptionist
4 days ago
Burgundy Prime Lake Mary, United StatesOverview: · We are seeking a detail-oriented and organized individual to join our team as a Medical Receptionist. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations in our medical o ...
-
Associate, Client Service
3 days ago
The Bank of New York Mellon Corporation Lake Mary, United StatesClient Service Associate · **_Bring your ideas. Make history. _** · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of d ...
-
Manager (Loan Sales and Servicing)
3 days ago
Addition Financial Lake Mary, United States: · **We are Addition Financial**, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring fin ...
-
Operations Specialist
1 week ago
BlueSprig Lake Mary, United States: · The Operations Specialist is a non-exempt position responsible for the day-to-day administrative · management of the center. This position works collaboratively with the center leadership to ensure · excellence in delivery and execution of daily operations. · **Responsibiliti ...
-
Medical Assistant
2 days ago
CENTRAL FLORIDA RHEUMATOLOGY CONSULTANTS LLC Lake Mary, United States**Performs a variety of clinical and administrative duties within the medical practice such as: assisting physicians with patient care, providing information to patients so they may fully utilize and benefit from the clinical services, and handling clerical, environmental, and or ...
-
Member Relations Specialist
3 days ago
AAA National Office Lake Mary, United States**Summary** · Monitors AAA National Office channels, review posts, and discerns what type of action, if any, is necessary, disseminates feedback to the appropriate parties, and follows through on issues to ensure resolution. Facilitates resolution of cases received at the Nationa ...
Service Coordinator - Sanford, United States - American Builders Supply
Description
Overview:
American Builders Supply is looking for a Service Coordinator for a growing team at a manufacturing and distribution company in Sanford, Florida. American Builders Supply is Floridas largest independent supplier of lumber, truss, doors and windows. We provide building materials and installation services for the residential building market statewide with locations in Jacksonville, Sanford, Clermont, Melbourne, Winter Haven, Tampa and Fort Myers.
The Service Coordinator will be responsible for providing outstanding customer service by listening to the customer, addressing their needs, providing information, scheduling a time to resolve their issue, and following up to make sure customers were satisfied. The following description details the duties. These duties include, but are not limited to the following functions.
Duties and Responsibilities
Service issues received via Service email acct, calls & texts from SUPERs, Field Managers and Warranty Depts.
Get PO from buyer if reason for call was our fault, get PO from Builder (VPO) if it was their responsibility.
Service issues get entered into Biztrack (Sales Batch Processing).
Service Dept. communicates with builders, SUPERs and homeowners to establish service dates
On that date that was moved, Service Dept. reaches out to customer to establish service date, if accepted, order moves to APOINTMENT SCHEDULED.
Communication to the homeowner allows for 3 follow ups before the SUPER or Builder are notified (this responsibility stays with SUPER / Builder).
If 3 times unsuccessful then ticket is closed. ABS is done. A new ticket can be opened if needed by customer reaching back out to ABS.
Using Biztrack, the Service Dept schedules next day for Service techs reference utilization spreadsheet (Service status excel spreadsheet). Spreadsheet allows for a productive day, so the Service Techs are not over-scheduled.
Once the service techs schedule is complete for the day, import to excel spreadsheet and send to Service tech via email and a copy to Warehouse.
Day of service, Service Dept. moves order in Biztrack workflow to OUT FOR SERVICE in the queue.
Service completed, Service Dept. received proof job was completed from Service Tech. This includes signed cover sheet or screen install checklist.
If issue not resolved, Service Dept to get note on cover sheet and picture of sheet electronically from Service Tech.
Ticket will be rescheduled or a new ticket will be created and follow the same workflow.
Close ticket after notifying Service Manager of issue. Open new ticket with new task and reschedule appt.
If resolved, Service Dept. moves the work in the queue to READY TO INVOICE.
Service notifies Admin Billing person service has been completed.
General:
Answering customer calls polite and professionally.
Listening to the customer with empathy.
Documenting the customers issue and reviewing what was documented is correct.
Negotiating with customers to meet their time constraints.
Scheduling service calls based on job size, difficulty, and mileage.
Upon completion and verification, closing out service calls in the system.
Filing service paperwork within electronic file upon completion of job
Qualifications
1-2 years Customer Service experience preferred.
Some knowledge of window construction supplies.
Ability to think fast under pressure to resolve issues.
Ability to manage time to get the job done within the time allotted.
Excellent written and oral communication skills.
Good math skills are a plus.
Well versed in Microsoft products.
Team player.
Concern for order, quality, and accuracy, paying attention to details to prevent mistakes.
Working conditions
Job requires some extended hours, as needed, to accomplish job requirements.
Job requires working in manufacturing/warehouse environment which includes high temperatures and humidity.
Job requires working in and around machinery/powered equipment and associated safety risks.
Job requires interaction with customers to resolve issues.
Job requires interaction with all levels within the location and all their direct reports (as needed).
Health Care Benefits
401k
Paid Time Off
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
American Builders Supply is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, national origin, creed, disability, marital status, sexual orientation, or political affiliation
