- Manage Front Office and Call Center operations including Patient Registration, Insurance Verification and Eligibility, Patient Appointment Scheduling, Check-in/Checkout and Referrals.
- Develop, maintain, and communicate processes and procedures for all team functions and ensure staff compliance.
- Manage the Patient registration process and ensure accurate collection of up-to-date demographics and insurance information.
- Ensure insurance verification and eligibility processes are followed using automated tools to minimize insurance errors in all related processes.
- Manage provider schedules and patient appointments in Practice Management System.
- Document and maintain Appointment Scheduling guidelines for Providers and ensure staff compliance. Monitor all schedules to ensure appointments are evenly distributed throughout the day and week.
- Manage telephone queue calls daily to ensure all calls are answered in a timely fashion. Develop and maintain scripts for staff to collect all needed information.
- Daily deposit reconciliation of all monies collected by front office staff.
- Manage staff performance, timekeeping and payroll, PTO, and training/development.
- Manage and prioritize work activities and identify opportunities to streamline and/or automate processes. Implement changes and promote continuous improvement.
- Monthly reporting of call volume, call wait times and no-shows.
- Resolve patient complaints and customer service issues
- Collaborate effectively with other managers to identify and solve problems in all areas of responsibility.
- Protect patients' rights by maintaining confidentiality of personal and financial information according to HIPAA guidelines.
- Medical Office Manager (3 years of experience)
- Medical Office
- Management
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Front Desk Manager - Newport News, United States - TEKsystems
Description
As the Front Desk ManagerIf you're ready to explore the next step in your career:
You'll enjoy...
Career Opportunities - Tons of growth opportunities for your career
Standard Hours - 100% in office role. Monday-Friday (8:00 am - 5:00 pm)
Competitive Pay - $65,000+/year (depending on experience)
Expedited Interviews - Access to additional Resume support and pre-interview questions
Great Benefits - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
Top Local Company - Join one of the largest employers and medical offices within Central Virginia and Hampton Roads area
A day in the role...
Necessary Skills and Strengths:
Front Desk Management | Leadership | Hiring | New Employee Training | Insurance Payer Knowledge | Medical Terminology | Management
Core Experience:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
