Copy of Front Desk Receptionist Gloucester - Hampton, United States - Hampton Roads Otolaryngology Assoc
3 weeks ago
Description
:Job Title:
Front Desk Receptionist
Department:
Front Desk
Reports To:
Office Manager
Hours of Availability:
7am-7pm Monday through Friday
Essential Duties and Responsibilities:
This position is one of most importance You are the first one to engage with patients or visitors whether contact is made in person or by telephone.
HOURS OF AVAILABILITY:
7:
00AM to 6:
30PM - Hours vary based on day and office location.
JOB DUTIES
- Greet and welcome all patients and visitors in a courteous, polite and helpful manner.
- Work with clinical staff to assure smooth patient flow.
- Other duties as assigned by management.
ENT CHECK IN
- Direct patients to appropriate waiting area for their visit.
- Check in all patients.
- Provide patients with appropriate forms that need to be completed
- Review all patient new and updated paperwork for accuracy and completeness.
- Make necessary changes to the patients EMR updates and review for accuracy. (Updates, new insurance, new paperwork)
- Update in PM any name, insurance or address changes by the end of the same business day.
- Scan and file all patient documents
- Collect copays and or selfpay balances. Notify account specialist if patient has questions regarding account.
- Prepare and balance daily financial logs. (closers)
ENT CHECK OUT
- Check out all patients
- Schedule follow up appointments as indicated on the encounter form.
- Scan and file all patient documents
- Monitor all patient document and medication pick up area, if anything is dated 2 weeks or older return it to the appropriate department.
ALLERGY/AUDIOLOGY CHECK IN/OUT-
- Check in all patients
- Make necessary changes to the patients EMR Updates and review for accuracy. (Updates, new insurance, new paperwork)
- Update any name, insurance or address changes
- Collect copays and or selfpay balances. (Notify account specialist if the patient is not able to make a payment and they will meet with the patient)
- Prepare and balance daily financial logs
- Confirm appointments/Confirmation calls
- Inform allergy shot patients of their balances as they are checked in
EXTRA DUTIES:
- Any duties assigned by manager or supervisor
- Appointment reminder calls
- Call "noshow" patients and message the doctors regarding the outcome
- Daily Tasks for assigned provider
- Calling and rescheduling assigned provider's bump list
- Printing addon encounter forms for assigned provider
- Check that usual provider is correct for assigned provider
- Prepare patient update paperwork for assigned provider
- Call unconfirmed patients on assigned provider's schedule
FRONT DOOR SCREENING:
(When Applicable)
- Greet patients as they approach the front door
- Ask patients the designated screening questions
- Take the temperature of everyone who is entering the building
- Monitor the patient volume in the waiting room
- Direct patients to designated check in places once they have been screened
Requirements:
JOB REQUIREMENTS
- Ability to work under pressure
- Ability and willingness to treat all patients with the utmost kindness, respect and consideration in the most trying situations
- Friendly personality with a desire to work with the public
- Ability to handle multifunctions
- Knowledge of computers and EMR
- Knowledge of basic bookkeeping and office functions
- Ability to balance financial logs and money received
- Must be available between the hours of 7
00 am and 6:
30 pm Monday thru Friday
QUALIFICATION, EDUCATION AND EXPERIENCE
- High School graduate / GED
- One year of medical front desk experience in a similar setting
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to work in a fastpaced environment
- Must be able to be on your feet for long periods of time
- Lift, position and/or transfer patients of variable weights
- Lift supplies/equipment
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