Front Desk Clerk - Las Vegas, United States - Caesars Entertainment

Caesars Entertainment Las Vegas, United States

2 weeks ago

Description

Job Description

SUMMARY:

Takes, records, and cancels reservations in the Hotel Information System. Provide five star hotel-quality concierge services. The Concierge pro-actively anticipates the needs of the guests so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest of scheduled events and appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Be completely knowledgeable about all casino programs, promotions, activities, and functions.
Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
Assist and coordinate with VIP Agent Functions (Check in, Check Out, Keys and Mail).
Take room reservations and room blocks.
Assist in training new guest service representatives as appropriate.
Log particular types of calls as needed.
Support, maintain Horseshoe Casino's courtesy guidelines and promote outstanding guest relations.
Responsible for reports including, exceptions reports and regret logs.
Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
Provide personal services of the highest level that may include, but not limited, to restaurant reservations, recreation requests, floral orders, shoe shine, etc. They also have the ability to make available maps, literature, and other materials.
Assure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Maintain a work environment of cleanliness and organization.
Acknowledge and greet all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests.
Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
Maintain consistent presence at work station.
When so directed, participate in hotel functions.
Use professional telephone etiquette in handling internal and external guest requests. Use work order system when necessary.
Assist with package and amenity deliveries. Log receipts of packages delivered for guests.
Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).

QUALIFICATION/ REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability require. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Must be at least 21 years of age.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About Us

For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Front Desk Clerk

3 weeks ago

Hilton Grand Vacations Las Vegas, United States Full time

HGV Now Offers Day One Team Member Benefits Now Offering Daily Pay - Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. Discover endless career opportunities with Front Desk, Clerk, Hospitality, ...
Front Desk Clerk

3 weeks ago

Marcus Corporation Las Vegas, United States

Job Description - Front Desk Clerk OB) **Job Description** · Front Desk Clerk OB ) **Description** · **Position Purpose:** Provide efficient, courteous and quality service to guests according to company standards and procedures. · **Essential Functions:** · Performs front des ...
Front Desk Clerk

2 weeks ago

Hilton Grand Vacations Las Vegas, United States

**Front Desk Clerk New Hire Bonus up to $1,000** · **Job ID:** FRO002058 · **Area of Talent:** Resort Operations · **Category:** Guest Services/Operations · **Shift:** Variable · **Location:** Las Vegas , NV · **Date Posted:** 02/23/2022 · **Property:** DRI Polo Towers · ...
Front Desk Clerk

3 weeks ago

Marcus Hotels Las Vegas, United States

** Front Desk Clerk** · **** · **Position Purpose:** Provide efficient, courteous and quality service to guests according to company standards and procedures. * Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telepho ...
Front Desk Clerk

2 weeks ago

Golden Route Operations Las Vegas, United States

City · Las Vegas · State · NV · Shift · Varies · Type of Shift · Full Time · Department · Hotel Ops (excluding Housekeeping & EVS) · Front Desk Clerk Arizona Charlie's Decatur (Las Vegas, NV) · Description: · Summary: Provides excellent service to all hotel guests. Assigns guest ...
Front Desk Clerk

3 weeks ago

Hilton Grand Vacations Las Vegas, United States

**Front Desk Clerk New Hire Bonus up to $1,000** · **Job ID:** FRO002016 · **Area of Talent:** Resort Operations · **Category:** Guest Services/Operations · **Shift:** Variable · **Location:** Las Vegas , NV · **Date Posted:** 02/14/2022 · **Property:** DRI Cancun Resort ...
Front Desk Clerk

1 week ago

Hilton Grand Vacations Las Vegas, United States Full time

HGV Now Offers Day One Team Member Benefits · Now Offering Daily Pay * · Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. · Discover endless career opportunities with us at Elara, a Hilton ...
Front Desk Clerk

2 weeks ago

Hilton Grand Vacations Las Vegas, United States Part time

Work for a winning team that now offers Day One Benefits and Daily Pay* · Join our team at Polo Towers, situated at the heart of the famous Las Vegas Strip, and be a part of the never-ending action. Our 829-room resort offers a comfortable stay for our esteemed owners and guests ...
Front Desk Clerk

1 week ago

MGM Resorts International Las Vegas, United States

THE JOB: · As a Front Desk Clerk, you will contribute to fabulous guest experiences with your welcoming smile and superior customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with ...
Front Desk Clerk

2 weeks ago

MGM Resorts International Las Vegas, United States

The SHOW comes alive at MGM Resorts International · Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Res ...
Front Desk Clerk

1 week ago

MGM Resorts International Las Vegas, United States

Excalibur is looking for a dedicated individual to join the team as a Front Desk Clerk. If you have a passion for providing the highest quality of service to our guests, we invite you to apply · THE JOB: · As a Front Desk Representative, you will welcome our guests, and by unde ...
Front Desk Clerk

3 weeks ago

MGM Resorts International Las Vegas, United States

THE JOB: · As a Front Desk Clerk, you'll be the face of hospitality, ensuring every guest feels warmly welcomed and deeply appreciated from the moment they arrive until check-out. Your dedication to exceptional service will set the tone for their entire stay, leaving a lasting i ...
Front Desk Clerk

1 week ago

MGM Resorts International Las Vegas, United States

The SHOW comes alive at MGM Resorts International · Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Res ...
Front Desk Clerk

1 week ago

Golden Entertainment Las Vegas, United States

Description: · Summary: Provides excellent service to all hotel guests. Assigns guest rooms, checks guests in and out of the hotel and manages a cash drawer. · Essential Functions: · Register guests and ensure all necessary details are obtained. · Assigns guests rooms in acco ...
Front Desk Clerk

2 weeks ago

Daily Management Las Vegas, United States

Position Title: Front Desk Agent · Resort and Location: The Berkley Las Vegas · Department: Front Desk · FLSA Status: Non-Exempt · Reports To: Resort Manager · Position Summary: · The Front Desk Agent is the first person to greet our guests when they arrive at the Resort. T ...
Front Desk Clerk

2 weeks ago

Golden Entertainment Las Vegas, United States

: · Summary: Provides excellent service to all hotel guests. Assigns guest rooms, checks guests in and out of the hotel and manages a cash drawer. · Essential Functions: Register guests and ensure all necessary details are obtained. · Assigns guests rooms in accordance with curr ...
Front Desk Clerk

2 weeks ago

Remington Las Vegas, United States

Job Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and wher ...
Front Desk Clerk

2 weeks ago

Caesars Entertainment Las Vegas, United States

Job Description · JOB SUMMARY: · As a Front Desk agent, you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and i ...
Hotel Front Desk Clerk

2 weeks ago

Hotel Resource Las Vegas, United States

**Hospitality - Hotel** · **Hotel Front Desk Clerk (Main Street Station)** · Hotel Front Desk Clerk (Main Street Station) BOYD GAMING Las Vegas NV · **Hotel Front Desk Clerk (Main Street Station)** · **Company:** · BOYD GAMING · **Location:** · US · **Category:** · Hospi ...
Chief Front Desk Clerk

3 weeks ago

Caesars Entertainment Las Vegas, United States Full time

Job Description · Responsibilities/Purpose: · Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk cl ...