Front Desk Clerk - Las Vegas, United States - Golden Entertainment

Golden Entertainment Las Vegas, United States

5 days ago

Description

:

Summary: Provides excellent service to all hotel guests. Assigns guest rooms, checks guests in and out of the hotel and manages a cash drawer.

Essential Functions:

Register guests and ensure all necessary details are obtained.
Assigns guests rooms in accordance with current policies and procedures
Manages cash flow in assigned bank and performs account postings
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations
Processes guest accounts upon check-out in an efficient and accurate manner
Provides excellent guest service and handles all special requests and complaints until guest is completely satisfied
Assists other departments with requirements they may have pertinent to hotel guests
Performs other duties as assigned

Requirements:

Qualifications/Requirements:

3-6 months previous experience performing same or similar job duties preferred
Previous experience with LMS computer system preferred
Outstanding guest service skills
Basic computer knowledge with the ability to type 25 wpm
Ability to accurately add, subtract, multiply and divide using whole numbers, common fractions and decimals
Accurate money handling and documentation skills
Ability to effectively communicate in small and large group situations, as well as one-on-one
Ability to effectively communicate in English, both written and verbal
High School diploma or equivalent preferred
Must be at least 18 years of age

Required Work Cards
None

Physical Requirements
Continuously standing and working indoors (more than 75% of the time)
Walking (50% of the time)
Lifting, pushing, bending, kneeling, climbing, working outdoors, using chemical agents ( less than 25% of the time)
Hearing, vision, speech and literacy (critical)
Ability to work in smoky and noisy environment.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.

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