- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics.
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
- Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests.
- Partner with Housekeeping and other related departments to meet guest expectations and special requests.
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
- Prior experience in a similar role.
- Dedicated to providing the highest level of service to guests.
- Describes themselves as detail oriented and a quick learner.
- Comfortable with performing multiple tasks at once.
- Comfortable using various computer programs and multi-line telephone systems.
- Flexible to work various hours as needed per the On Call requirements of the role.
- High school diploma or equivalent.
- Work varied shifts to include weekends and holidays.
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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Front Desk Clerk - Las Vegas, United States - MGM Resorts International
Description
Excalibur is looking for a dedicated individual to join the team as a Front Desk Clerk. If you have a passion for providing the highest quality of service to our guests, we invite you to apply
THE JOB:
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
STARTING PAY RATE: $19.23/hr plus tips
THE DAY-TO-DAY:
