- Creates an atmosphere that induces guests to make Palms Casino Resort their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Signs up new guests for their Serrano Club card, processes replacement cards and maintains the data base updating guest records and flagging duplicate accounts to ensure guest information is correct.
- Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.
- Cashes direct mail and cash back coupons, maintains accountability of a $5,000 bank drawer, balances bank at end of shift.
- Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.
- Helps coordinate Serrano Club promotions and assists at marketing promotions and special events.
- Helps with maintenance and inventory control of Serrano Club merchandise.
- May distribute promotional coupons and gifts.
- Processes win/loss statements to guests.
- Attend and participate in meetings, completing follow-up as assigned.
- Attend and participate in off property functions and events as assigned.
- Perform work regularly and predictably.
- Other duties as assigned.
- Minimum Age 21 years old.
- High School diploma or equivalent, required.
- Prior experience in Casino Marketing and Hotel reservations, required.
- Must be able to speak, read, write and understand English.
- Strong communication and superior guest service skills required.
- Must possess strong organizational, written and oral communication skills.
- Must be computer literate with proficiency in Outlook and Microsoft applications
- Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine.
- Must possess knowledge of LMS and Patron Management.
- Must possess the ability to determine overall value of a casino guest for comp purposes.
- Must be able to work weekends, holidays and extended hours as needed.
- Must be able to work independently and perform essential functions without direct supervision.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
- Work is performed in a hotel/resort setting.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- May be exposed to smoke
- The noise level in the work environment is usually moderate to loud.
- Constant contact with executives, department management, employees, and guests.
- Prolonged sitting or standing and mobility.
- Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally
- Eye/hand coordination.
- Use of standard office equipment.
- Ability to distinguish letters, numbers, and symbols
- May be required to work evening, weekends, and holiday shifts.
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Specialist - Serrano Club - On Call - Las Vegas, United States - Palms Casino Resort
Description
Reporting to the Manager of the Serrano Club, The Serrano Club Specialist is responsible for the effective communication of the Serrano Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Serrano Club, and promotes the Serrano Club program to guests on the casino floor.
Core Job Responsibilities:
