Specialist - Serrano Club - On Call - Las Vegas, United States - The Palms at Ponte Vedra

Description

Specialist - Serrano Club - On Call page is loaded

Specialist - Serrano Club - On Call

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locations

Las Vegas, NV

time type

On Call

posted on

Posted 2 Days Ago

job requisition id

R

Reporting to the Manager of the Serrano Club, The Serrano Club Specialist is responsible for the effective communication of the Serrano Club program; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Serrano Club, and promotes the Serrano Club program to guests on the casino floor.

Core Job

Responsibilities:

Creates an atmosphere that induces guests to make

Palms Casino Resort

their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members

in order to

provide superior guest service.

Signs up new guests for their

Serrano

Club card, processes replacement cards and

maintains

the

data base

updating guest records and flagging duplicate accounts to ensure guest information is correct.

Effectively explains complimentary structure and how to qualify for

different levels

of complimentary services and/or goods.

Cashes direct mail and cash back coupons,

maintains

accountability of a $5,000 bank drawer, balances bank at end of shift.

Issues complimentary services and/or goods based upon qualified play. Issues cash and comp concert tickets and VIP credentials.

Helps coordinate

Serrano

Club promotions and

assists

at marketing promotions and

special events

.

Helps with maintenance and inventory control of

Serrano

Club merchandise.

May distribute promotional coupons and gifts.

Processes win/loss statements to guests.

Attend

and

participate

in meetings, completing follow-up as assigned.

Attend and

participate

in off property functions and events as assigned.

Perform work regularly and predictably.

Other duties as assigned.

Qualifications
Minimum Age 21 years old.

High School diploma or equivalent,

required

.

Prior experience in Casino Marketing and Hotel

reservations,

required

.

Must be able to speak, read,

write

and understand English.

Strong communication

and superior guest service skills

required

.

Must

possess

strong organizational,

written

and oral communication skills.

Must be computer literate with

proficiency

in Outlook and Microsoft applications

Must have knowledge of operating basic office

machinery;

i.e.

fax, copier, printer, adding machine.

Must

possess

knowledge of LMS and Patron Management.

Must

possess

the ability to

determine

overall value of a casino guest for comp purposes.

Must be able to work weekends, holidays and extended hours as needed.

Must be able to work independently and perform essential functions without direct supervision.

Must be able to obtain/

maintain

any necessary certifications and/or licenses.

Physical Demands

:

Work is performed in a

hotel/resort

setting.

Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

May be exposed to smoke

The noise level in the work environment is usually moderate to loud.

Constant contact with executives, department management, employees, and guests.

Prolonged sitting or standing and mobility.

Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to

75

pounds occasionally

Eye/hand coordination.

Use of standard office equipment.

Ability to distinguish letters, numbers, and symbols

May be

required

to work evening,

weekends,

and holiday shifts.

We are committed to making a work environment where the growth and well-being of our team members is the top priority.

Join our team today

We are excited to hire a team of support and professional personnel to assist in the daily operations of the Palms Resort and Casino.

No matter the role, you can contribute to a dynamic business and have opportunities to learn and grow.

Team members will be provided with a competitive total rewards package that provides monetary, benefits and development rewards to individuals who met and exceed specific goals.

These programs support our pay for performance philosophy and continues to drive our teams to deliver at a high level of performance.

Palms team members are provided with a competitive Total Rewards package that provides monetary, benefits and development rewards to individuals who meet and exceed specific goals.

These programs support our pay for performance philosophy and continues to drive our team members to deliver at a high level of performance.

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