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    Lead Patient Service Rep. - Dallas, United States - UT Southwestern Medical Center

    UT Southwestern Medical Center
    UT Southwestern Medical Center Dallas, United States

    3 weeks ago

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    Description

    Why UT Southwestern?

    With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the fifth consecutive year, we invite you to continue your healthcare career with us at William P. Clements Jr. University Hospital. You'll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

    Experience and Education

    • High school graduation or GED a
    • Six (6) month experience required.
    • Incumbent must obtain CPR certification within 90 days of employment. CPR certification must be current for duration of employment within department.
    • Incumbent must obtain Notary Public certification within 120 days of employment. Notary Public certification must be current for duration of employment.

    Additional Information:

    • At least 3-5 years of hospitality experience preferred
    • Supervisory experience managing at least 10 or more employees preferred
    • Proven ability to thrive in a fast-paced environment, resolving conflicts and multitasking effectively preferred

    Job Duties

    1. Plans, monitors and directs Patient Services Representatives at assigned site for proper work habits and daily tasks. Assigns tasks to Patient Services Representatives and reviews accuracy of work completed.
    2. In coordination with the Guest & Patient Services Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties. Works closely with Guest & Patient Services Operations Supervisors to ensure all business operations needs are met.
    3. Builds solid working relationships with all Patient Service Representatives. Responsible for coaching and counseling of Patient Service Representatives at their assigned site.
    4. Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Operations or Training Supervisors.
    5. Responsible to coordinate with other Lead Patient Services Representatives to ensure consistent business operations and policy enforcement at all locations.
    6. Works with department supervisors to solve specific problems either on a one to one basis or in groups.
    7. Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time.
    8. Provides assistance with electronic and in person patient check in located at the applicable Guest and Patient Services desks across campus.
    9. Communicates changes effectively, prepares and supports those affected by change.
    10. Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair/gurney assistance, ensuring patient comfort and safety at all times.
    11. Seeks to understand the needs of the internal and external customers meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff.
    12. Responds to patients or staff inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.).
    13. Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members. Assists with arranging for services requested by patients, family or internal customers by working with other departments.
    14. Rotates with supervisory and leadership staff to provide weekend and holiday coverage or at any time as needed.
    15. Listens, apologizes, finds a solution and follows through when resolving guest problems and staffing issues.
    16. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
    17. Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients b) Directly interacting with or caring for human subject research participants.
    18. Performs other duties as assigned.

    Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position. Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons. Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify.

    For COVID-19 vaccine information, applicants should visit

    To learn more about the benefits UT Southwestern offers, visit

    Security

    This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

    Salary

    Salary Negotiable

    UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please

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