- Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, inventory inquiries and transportation management to analyze and resolve customer needs.
- Resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer.
- Interfaces and provides updates to various teams and leadership including, but not limited to, internal and external customers to address customer inquiries and order issues from order entry to invoice.
- Experienced in various computer systems, including but not limited to, SAP, Salesforce, IBM Sterling (Oasis) and Customer Relationship Applications or Databases in the management of customer orders from plants, distribution centers, SSCs and vendors.
- Ability to respond to customer needs that are complex or critical.
- Has attained full proficiency in a specific area of discipline.
- Works independently within the functional area based on direction from supervisors or manager.
- May lead special projects and perform additional duties as required.
- Experienced in analyzing and interpreting data to provide customer solutions.
- Demonstrates working relationships with others and contributions to group solutions.
- High School Diploma or GED equivalency required
- - 7 years customer service or account management experience. Focus on customer account management required. Prior manufacturing or flooring industry knowledge is preferred.
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Customer Service Rep - Dallas, United States - Daltile
Description
Dal-Tile is currently seeking an exceptional Customer Service Representative – Supply Chain to join our TEAM As the Customer Service Representative – Supply Chain, we need someone who is ready to provide a variety of support such as high level of service and account support, order processing, and resolving issues.
Primary Objective
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Major Function and Scope
Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to sit, use hands to type or answer phones.
About Daltile:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.
Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.
Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers.
Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.
For more information on Dal-Tile and Mohawk Industries, please visit For product information, visit , , and