Jobs
>
Rockville

    Member Engagement Specialist - Rockville, United States - Lafayette Federal Credit Union

    Lafayette Federal Credit Union
    Lafayette Federal Credit Union Rockville, United States

    3 days ago

    Default job background
    Full time
    Description
    NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
    Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today
    Welcome to Lafayette Federal Credit Union Careers Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.
    • Do you have a passion for people and value friendly, welcoming interactions?
    • Do you value helping people find solutions to their needs?
    • Do you see every challenge as an opportunity and keep trying until you get it right?
    • Do you have experience in a financial call center environment?

    If so, then Lafayette Federal may have the perfect opportunity for you We are currently seeking a Member Engagement Specialist to join our dynamic team
    About us:Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work We have been recognized nationally by (1) Newsweek's America's Best Bank's list, (2) we've received a 5-star rating from Bauer financial, and (3) we've also ranked #12 in S&P Global' s Top Performing Credit Union's in 2022 for the second year in a row
    Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.
    Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.Requirements
    NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.
    Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.
    The MES is a hybrid role, meaning it entails a combination of remote work and in-person attendance. About the role:This is not your typical "Call Center" job. As a Member Engagement Specialist you will be joining a dynamic team focused on providing Credit Union members with an unparalleled service experience. On the Member Engagement Team you will collaborate with multiple business units to achieve success for our members. You will serve as a point person for member service through inbound and outbound calls and written communication. You will be working closely with the Member Engagement Manager to find appropriate solutions to member needs.
    A day in the life of a Member Engagement Specialist will include:
    • Answering inbound member calls with kindness and professionalism. Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
    • Conducting member outreach calls to identify product opportunities.
    • Proactively take ownership of member needs and resolve to the fullest extent possible
    • Cross-selling and promoting Credit Union products and services.

    Our ideal candidate will have one to three years of banking and/or call center experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.
    Top benefits or perks:Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:
    • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
    • Fully funded deductible (HMO Plan)
    • 401k employer matching contribution
    • Income protection with life insurance, short and long-term disability
    • Paid time off & holiday leave
    • Educational assistance
    • Commuter benefits program and more
    Location:We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment.
    The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
    *Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer*EOE/AA/DISABILITY/VETERAN

    About Lafayette Federal Credit Union:

    When you choose a Lafayette Federal career, you choose to work in an environment where member focus is our bread-and-butter.

    We have a stable presence in the Washington Metropolitan area, a tenacious spirit and a genuine love for what we do — serving our members. If you seek a career in banking, our job openings offer you an excellent chance to learn and advance. We are a strong organization, poised for growth, and we are constantly broadening our reach.

    We believe an inclusive equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It's part of who we are.

    Consider a Lafayette Federal career if you want:
    An opportunity to make an impact in the lives of our membersA chance to work with some of the best minds in banking todayA forward-thinking benefits plan and competitive payAn environment that values differences in people

    Employee Benefits:
    We are committed to maintaining an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being and help plan an exciting future. We offer an outstanding benefits package that includes:

    • 401(k) with Employer Match and Profit-sharing

    • Generous Paid Time Off Package

    • Group Health Insurance for Single and Family Coverage

    • Flexible Spending Account

    • Health Savings Account with Employer Funding

    • Life and Accidental Death and Dismemberment Insurance

    • Short and Long-Term Disability Insurance

    • Dental Reimbursement

    • Commuter Benefits

    • Educational Assistance

    In addition to the benefits listed above' LFCU fosters a great work environment. Just ask our employees

    *Lafayette Federal Credit Union is an equal opportunity and e-verify employer.*

    EOE/AA/VETERAN/DISABLED

  • American Psychiatric Association

    Membership Engagement Specialist

    1 day ago

    American Psychiatric Association Washington, United States

    *** · The Membership Engagement Specialist will play a vital role in fostering meaningful connections with our diverse membership base, specifically with our members in training - medical student and residents and fellows under the direction of the Deputy Director of Member Engag ...

  • WellCentric DC

    Outreach Engagement Specialist

    1 day ago

    WellCentric DC Washington, United States

    WellCentric DC is committed to making an investment in the lives of the citizens of the District of Columbia, as well as in the communities in which they reside. It is our purpose to ensure health care access is available to all. WellCentric DC's mission is founded on our love of ...

  • SHRM

    Specialist, Membership Engagement

    44 minutes ago

    SHRM Alexandria, United States

    SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving wor ...

  • MDDC Credit Union Association

    Member Engagement Specialist

    2 days ago

    MDDC Credit Union Association Rockville, United States

    Welcome to Lafayette Federal Credit Union Careers Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in in our endeavor to be the premier financial partner for every one of our members. ...

  • MDDC Credit Union Association

    Member Engagement Specialist

    6 days ago

    MDDC Credit Union Association Rockville, United States

    Welcome to Lafayette Federal Credit Union Careers Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in in our endeavor to be the premier financial partner for every one of our members. D ...

  • Lafayette Federal Credit Union

    Member Engagement Specialist

    6 days ago

    Lafayette Federal Credit Union Rockville, United States

    Job Type · Full-time · Description · NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. · Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. · Lafayette Fed ...

  • MDDC Credit Union Association

    Member Engagement Specialist

    2 days ago

    MDDC Credit Union Association Rockville, United States

    Welcome to Lafayette Federal Credit Union Careers Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in in our endeavor to be the premier financial partner for every one of our members. ...

  • Sasha Bruce Youthwork Inc

    Full-time Youth Engagement Specialist

    1 week ago

    Sasha Bruce Youthwork Inc Washington, United States Full time

    **Full Time Youth Engagement Specialist** · **About Us**: · Sasha Bruce Youthwork (SBY) is the leading provider of homeless youth services in the DC Region. Through the holistic integration of its Pillars of Opportunity, Sasha Bruce is able to provide safe homes, life skills, and ...

  • Sasha Bruce Youthwork Inc

    Part-time Youth Engagement Specialist

    44 minutes ago

    Sasha Bruce Youthwork Inc Washington, United States Part time

    PT - Youth Engagement Specialist · **About Us**: · Sasha Bruce Youthwork (SBY) is the leading provider of homeless youth services in the DC Region. Through the holistic integration of its Pillars of Opportunity, Sasha Bruce is able to provide safe homes, life skills, and workforc ...

  • Rishabh RPO

    Health Engagement Specialist

    1 day ago

    Rishabh RPO Bethesda, United States

    Job Description · Job DescriptionRole: Health Engagement Specialist · Location: Bethesda, MD · Duration: Full Time Permanent · We are seeking a Health Engagement Specialist for a full-time contract opportunity with FM Talent Source for one of our valued clients. This will be base ...

  • Cystic Fibrosis Foundation

    Partnership Engagement Program Specialist

    6 days ago

    Cystic Fibrosis Foundation Bethesda, United States

    The Cystic Fibrosis Foundation is a leading healthcare nonprofit organization like no other. For decades, we have been taking major steps and pioneering new ways to advance the mission to find a cure for cystic fibrosis and to provide all people with CF the opportunity to lead lo ...

  • American Physical Therapy Association

    Specialist, Member Engagement

    1 week ago

    American Physical Therapy Association Alexandria, United States Full time

    Title: Specialist, Member Engagement · Unit/Department: Member Experience/Member and Component Engagement · FLSA Status: Full-time, Exempt · Location: This position is located onsite at the APTA headquarters in Alexandria, VA · About APTA · Do you want to contribute to an organi ...

  • SAIC (Science Applications Int.)

    Government Engagement Specialist

    1 week ago

    SAIC (Science Applications Int.) Arlington, United States

    Job Description · Description · SAIC is hiring a Government Engagement Specialist to support the Department of Defense (DoD) Office of Strategic Capital (OSC) engagement with DoD and other government stakeholders. · The ideal candidate will have the ability to develop communicati ...

  • Engility Corporation

    Government Engagement Specialist

    1 week ago

    Engility Corporation Arlington, United States

    SAIC is hiring a Government Engagement Specialist to support the Department of Defense (DoD) Office of Strategic Capital (OSC) engagement with DoD and other government stakeholders. · The ideal candidate will have the ability to develop communication products - talking points, me ...

  • ICAT Logistics

    Client Engagement Specialist

    6 days ago

    ICAT Logistics Elkridge, United States

    Are You Ready to Elevate Client Relationships to New Heights? Join Us as a Client Engagement Specialist · Position Overview: · As a Client Engagement Specialist, you'll play a pivotal role in nurturing and strengthening our relationships with both prospective and existing client ...

  • SAIC Career Site

    Government Engagement Specialist

    1 week ago

    SAIC Career Site ARLINGTON, United States

    Description · SAIC is hiring a Government Engagement Specialist to support the Department of Defense (DoD) Office of Strategic Capital (OSC) engagement with DoD and other government stakeholders. · The ideal candidate will have the ability to develop communication products – tal ...

  • ConcertoCare

    patient engagement specialist

    5 days ago

    ConcertoCare Washington, USA, United States

    Job Type · Full-time · Description · The Patient Engagement Specialist is responsible for outreaching to patients to drive engagement with ConcertoCare clinical teams and programs. You will be the first contact with many of ConcertoCare's patients and will serve as a key organiza ...

  • II Corps Consultants

    Senior Engagement Specialist

    6 days ago

    II Corps Consultants Alexandria, United States

    Position Title: · Senior Engagement Specialist · Work Location: · Hybrid Remote - Alexandria, VA (The Mark Center - ) · Security Clearance: · Secret · Employment Status: · Full time (exempt) employee with competitive benefits package · Travel: · Minimal to moderate Trave ...

  • ICAT Logistics

    Client Engagement Specialist

    2 days ago

    ICAT Logistics Elkridge, United States

    Are You Ready to Elevate Client Relationships to New Heights? Join Us as a Client Engagement SpecialistPosition Overview:As a Client Engagement Specialist, you'll play a pivotal role in nurturing and strengthening our relationships with both prospective and existing clients. You' ...

  • II Corps Consultants

    Senior Engagement Specialist

    4 days ago

    II Corps Consultants Alexandria, United States

    Position Title: Senior Engagement SpecialistWork Location: Hybrid Remote - Alexandria, VA (The Mark Center - )Security Clearance: SecretEmployment Status: Full time (exempt) employee with competitive benefits packageTravel: Minimal to moderate Travel - CONUSStart Date: July 2024C ...