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    NOC Technician - Austin, United States - Insight Global

    Insight Global
    Insight Global Austin, United States

    3 weeks ago

    Insight Global background
    Description
    A major client in the gaming industry is seeking a NOC Technician to support their Austin, TX office.

    The NOC Technician will be responsible for monitoring Slack channels and engaging with customers to address low-level incidents and tickets.

    They will also be responsible for supporting during events, triaging and escalating tickets as needed. Hours are 3 PM to 12 AM, Friday-Tuesday.


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    ChatOps Experience in Slack - monitoring and creating multiple channels.

    High-Level Customer Service Skills

    ServiceNow Skills

    Confluence and Jira hands-on experience

    IP and basic knowledge of Network

    AD experience

    Experience with SOPs and Runbooks to resolve tickets.

    Nice to Have Skills & Experience

    Streaming Knowledge

    Event Management

    Splunk/Datadog

    SDLC Experience

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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