NOC Technician - Austin, United States - Insight Global

Description

Job Description

A major client in the gaming industry is seeking a NOC Technician to support their Austin, TX office.

The NOC Technician will be responsible for monitoring Slack channels and engaging with customers to address low-level incidents and tickets.

They will also be responsible for supporting during events, triaging and escalating tickets as needed. Hours are 3 PM to 12 AM, Friday-Tuesday.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Skills and Requirements

ChatOps Experience in Slack - monitoring and creating multiple channels.

High-Level Customer Service Skills

ServiceNow Skills

Confluence and Jira hands-on experience

IP and basic knowledge of Network

AD experience

Experience with SOPs and Runbooks to resolve tickets. Streaming Knowledge

Event Management

Splunk/Datadog

SDLC Experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to