- Provide high-level telephone and email support on Dow Jones' suite of products and services including but not limited to The Wall Street Journal, Barron's, and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
- Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient, and positive approach.
- Ensure all relevant procedures are followed from beginning to resolution.
- Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge.
- Make independent decisions to resolve customer issues with strong problem-solving skills.
- Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly.
- 1+ years of relevant customer service experience.
- Excellent verbal and written communication skills.
- Strong ability to overcome objections and enthusiastically resolve customer's concerns while consistently providing superior levels of customer service.
- Professional ability to interact with highly valued customers and internal Executives if and when applicable.
- Intermediate to moderate level experience with using various technologies (iOS, Android, Windows).
- Experience handling escalated customer concerns (preferred).
- Experience in a call center environment (preferred).
- Experience with sales/customer retention skills (desired).
- Bachelor's degree (desired) or equivalent work experience.`
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program
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Dow Jones PRINCETON, United States Paid WorkJob Description: · Customer Service Associate (Hybrid) · Dow Jones Princeton, New Jersey · About us: · Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, dig ...
Customer Service Associate - Princeton, United States - DOW JONES
Description
Description
:About us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.
Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will be based in Princeton, NJ reporting to the Customer Service Supervisor - Member Services.
You Will:
You Have:
Our Benefits
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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
Customer Service Associate professionals in Princeton
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Katherine Mullins
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Ernest DeJesus
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