Customer Service Associate - Princeton, United States - Dow Jones

Dow Jones

Verified Company

Princeton, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Associate (Hybrid)

Dow Jones
Princeton, New Jersey

About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events.

Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

Dow Jones is a division of News Corp (Nasdaq:
NWS, NWSA;

ASX:
NWS, NWSLV).

About the Role

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance.

You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will be based in Princeton, NJ reporting to the Customer Service Supervisor - Group Accounts.

You Will:

Professionally respond to inquiries from multiple stakeholders and internal Executives throughout the organization regarding Corporate and Educational customer escalations and requests.
Resolve customer and stakeholder concerns while consistently providing superior levels of service through our different contact channels.
Ensure all relevant procedures are followed from beginning to resolution.
Actively seek out opportunities for selfimprovement, keeping up with new product training and process knowledge.
Make independent decisions to resolve customer issues with strong problemsolving skills.
Collaborate with other Dow Jones departments to ensure escalated issues are handled timely and correctly.
Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient, and positive approach.

You Have:

1+ years of relevant customer service experience.
Excellent verbal and written communication skills.
Intermediate to moderate level experience with using various technologies and software (Google Suite, Microsoft Suite, iOs, Android).
Experience handling escalated customer concerns (preferred).
Experience in a call center environment (preferred).
Experience managing stakeholder relationships (desired).
Bachelor's degree (desired) or equivalent work experience.

Our Benefits

Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program

Learn more about all our US benefits

\#LI-Hybrid

Business Area:
Dow Jones - Customer Service

Job Category:
Customer Service & Contact Center Operations

Union Status:
Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities.

Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead.

More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 41812