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    Desktop Support Technician - San Diego, United States - Coastal Payroll

    Coastal Payroll
    Coastal Payroll San Diego, United States

    2 weeks ago

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    Description
    ABOUT COASTAL

    At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands of clients in California and nationwide. Driven by human connection, we believe in putting people first and have grown a team that genuinely cares about our clients. We promote a workplace that is fast-paced, fun, and creative. Coastal has proudly earned recognition from leading publications for several consecutive years, including the San Diego Business Journal, Inc. 5000, and Fortune, landing on lists celebrating best places to work and fastest growing private companies. The primary goal of our award-winning team is to have a positive impact on the lives of the clients we are honored to serve. We want our values to shine through every interaction, all conversations, and in every service we provide. We continue to find ways to do more and be better because our clients deserve it.

    All team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If you're passionate about values, eager to impact the community, and ready to grow personally and professionally you'll be right at home.

    Coastal Payroll is seeking a motivated and experienced Desktop Support Technician to join our IT team. The ideal candidate will have 2 to 4 years of experience in providing technical support and troubleshooting for desktop hardware, software, and peripherals. This role requires excellent problem-solving skills, strong customer service orientation, and the ability to work effectively in a fast-paced environment, with the mission of keeping our internal IT systems and employees running.

    WHAT YOU'LL DO
    • Provide technical support to end-users via phone, email, or in person.
    • Install, configure, and troubleshoot hardware and software components including desktops, laptops, printers, and peripherals.
    • Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
    • Set up and maintain user accounts, permissions, and access rights.
    • Collaborate with IT team members to identify and implement solutions to improve system performance and reliability.
    • Document support activities, solutions, and procedures for knowledge sharing and future reference.
    • Participate in technology projects such as system upgrades, migrations, and deployments.
    • Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer satisfaction.
    • Ensure compliance with IT security policies and procedures.
    • Assist in implementing and enforcing security measures to protect company data and systems.
    • Maintain inventory of desktop equipment, software licenses, and peripherals.
    • Coordinate with vendors for equipment procurement and warranty services.
    • Provide user training and guidance on IT tools, applications, and best practices.
    • Create and maintain documentation for IT processes, procedures, and troubleshooting guides.
    WHAT YOU'LL BRING
    • 2 to 4 years of experience in desktop support or a related field.
    • College level coursework in Information Technology, Computer Science, or related field, or related hands-on experience.
    • Strong knowledge of Windows operating systems (Windows 10, Windows 11), Microsoft Office Suite, and desktop hardware troubleshooting.
    • Experience with Active Directory, Group Policy, and network troubleshooting.
    • Familiarity with remote desktop support tools and ticketing systems.
    • Excellent communication and customer service skills.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
    WHAT WE OFFER
    • Paid time off - vacation, sick, holidays.
    • Medical, dental, and vision insurance.
    • 401 (k) retirement plan with company match.
    • AFLAC insurance enrollment.
    • Work from home options.
    • Employee referral bonus program.
    • Incredible Culture.
    Coastal Payroll Services, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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