User Support Technician - San Diego, United States - BEPC Inc

BEPC Inc

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BEPC has an open position for a User Support Technician in San Diego, CA

Contract W2 Period: 6-month contract with possibilities for extensions

Pay & Benefits:
$ $25.00/hr. +Medical, Dental, Vision and Life Insurance
Monday - Friday 8am to 5pm

Requirements:

1-2 years' experience.

Priority soft skills Highter than average personable skills as the user will be internally customer facing.

Technology Requirements
(I.E Programs, systems, etc) Win 10 and 11, Office365, Dell computers, Apple iphones and ipads, PC troubleshooting. Active Directory, Exchange

Duties

Answer help desk phone calls
Route help desk tickets to appropriate technicians or support groups
Provide on the spot troubleshooting as time allows
Provide support through online chat system
Provide walk up support
Provide local support for the following systems (installation, upgrades, troubleshooting)

IS Helpdesk support on rotating basis with some after-hours coverage.

Answer help desk phone calls

Route help desk tickets to appropriate technicians

Provide on the spot troubleshooting as time allows.

Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory

BEOCS

Job Types:
Full-time, Contract

Pay:
$25.00 per hour

Benefits: