Key Account Sales/Technical Support Engineer - San Jose, United States - Pfeiffer Vacuum Inc.

Description

Job Description

SUMMARY

Responsible for managing the day-to-day sales and technical support activities with assigned customer. This position is responsible for supporting sales with the technical integration of Pfeiffer Vacuum products at target accounts. There will also be the responsibility to take a key role in discovering and developing new opportunities/relationships at the assigned account. This position is based in San Jose, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization's leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Establishes a network and schedule of sales and support calls to customer locations. Meets with key engineers and decision makers at customer locations. Prepare quotes and closes on sales by obtaining proper customer approval, price, terms, and delivery schedules. Provide regular updates of activity and prospects to management.

Provide ongoing high level technical support across all product lines to assigned account(s). Work closely with sales, product management, market management and business development to promote Pfeiffer Vacuum products to existing and new/potential contacts at assigned account(s). Provide regular updates of activity and prospects to sales management, market management, R&D, sales and business development.

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None

Duties

1. Manage business relationship with key engineers as well as developing new opportunities at assigned accounts. Works closely with management, engineering, factory marketing and materials professionals throughout both the customers' and our organization.
2. Establishes a network of contacts within in the customers engineering department and schedule regular visits to customers lab locations for direct technical discussions.
3. Identifies business opportunities and key decision makers at the customer(s); prepares and makes sales presentations; participates in technical meetings utilizing internal resources and manages joint technical projects.
4. Reviews customer requirements and presents company products that will fill those needs. Works closely and in partnership with our factories and product development to communicate customer(s)' needs and requirements.
5. Responds to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment or software.
6. May develop unique solutions for standard applications using approved procedures.
7. Coordinates new product introductions. Arranges for product demonstrations, training events and other activities that promote understanding of company products to customers.
8. Submits status reports regarding current projects and new opportunities as defined by management.
9. Use CRM and Outlook as tools to manage activities, opportunities and pipeline.
10. Submit sales reports regularly as defined by management.
11. Attend all trainings and meetings as required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

The person in this job must be able to travel by air, at times overseas, and drive to customer locations with little to no notice as needed.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications

Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required. In depth knowledge of company products is highly desired.

Education and/or Experience

Requires B.S./B.A. degree, preferably in Engineering; M.S preferred, and a minimum of 5 years of experience within the Semiconductor industry. In-depth knowledge of vacuum technology and Semiconductor OEM processes and equipment is essential.

Language Skills

The ability to communicate in English verbally and in writing is essential. Reports, email correspondence, schedules, and performance reviews are all typical requirements of this position and must be effectively and professionally communicated. This position serves as a key liaison between the customer and the company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

Mathematical Skills

Superior math skills required. The individual should be able to calculate figures and amounts such as discounts, proportions, percentages, statistics, and margins, etc. and able to analyze results in order to make recommendations to management. Strong knowledge of the mathematics that supports the industry is essential in order to provide technical assistance and expertise as required.

Reasoning Ability

Must be able to multi-task and operate in a fast paced environment while maintaining a disciplined approach to oversee major customers' needs. The ability to understand the customers' requirements and plan the support strategy is essential. Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

Certificates, Licenses, Registrations

Both a valid driver's license and satisfactory driving record are required at the time of hire and periodically thereafter.

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other types of software and office equipment. This position requires travel up to 50% of the time. This position includes the possibility of international travel, so a valid passport is required.

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who choose to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events. (as applicable)

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at